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Program Guide Issue

Discussion in 'DIRECTV General Discussion' started by Contra, Aug 15, 2013.

  1. Contra

    Contra Mentor

    76
    0
    Aug 24, 2009
    Anyone else lose the content on their program guides tonight? Did not affect the broadcast channels, but have lost pretty much everything else.

    Interestingly, this is just on my HR boxes -- my R box works fine.
     
  2. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    No problem here. What model DVR/Receivers do you have? Have you tried a reset?
     
  3. Contra

    Contra Mentor

    76
    0
    Aug 24, 2009
    Hr-21 and HR-23. If it were just one box I'd figure it was my issue. But it's on both boxes, so I wonder if it's system-wide.
     
  4. longrider

    longrider DIRECTV A-Team DBSTalk Club

    3,875
    160
    Apr 21, 2007
    Elizabeth, CO
    Granted its been 7 hours since your post but my HR24 has guide data about 12 days out. It is not uncommon for it to come up a day or 2 short of the full 14 days
     
  5. Contra

    Contra Mentor

    76
    0
    Aug 24, 2009
    I did the red button reset and the problem is still there.

    The really strange thing is a few channels are fine. The broadcast channels have guide data, so do the Nick and MTV channels as well as channels I never watch such as Military Channel, We and Oxygen and a few others.

    And the problem isn't 12 days vs. 14 days. For most channels I get no guide data at all --- not even for the current time period.

    Again my R-16 box is fine; it's just the HR boxes where this is happening.

    Thoughts on what might be wrong?
     
  6. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    Incorrect dish configuration on the dvr's? Although more likely a problem at teh dish itself as your SD only receiver appears to be fine...the R16 only looks at 101 I believe...the others need to see 99-101-103, for 3LNB, and 110, 119 if they are set to 5LNB dish....
     
  7. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    One your HD boxes, check the signal readings. Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

    Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 x x x x x x x x
    9-16 x x x x x x x x
    17-24 x x x x x x x x
    25-32 x x x x x x x x

    Satellite transponders (3 total at 110º)
    [Not present with Slimline3 dish. No channels are currently beamed from this satellite]
    1-8 NA NA NA NA NA NA NA x
    9-16 NA x NA x NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA x x x
    25-32 x x x x x x x x

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 x x x x x x NA NA
    9-16 NA NA NA NA NA NA x x
    17-24 x x x x x x x x
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 x x x x x x x x
    9-16 x x x x x x NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 x x x x x x NA NA
    9-16 NA NA NA NA NA NA x x
    17-24 x x x x x x x x
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(ca))
    [National HD channels beamed from D12 satellite]
    1-8 NA NA NA NA NA NA NA NA
    9-16 x x x x x x x x
    17-24 x x x x x x x x

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels beamed from D10 satellite]
    1-8 x x x x x x x x
    9-16 x x x x x x NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (9 total at SWM)
    [You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
    1-8 x x x x x x x x
    9-16 x NA NA NA NA NA NA NA
     

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