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Promo code check....

Discussion in 'DIRECTV General Discussion' started by paragon, Aug 24, 2008.

  1. paragon

    paragon Godfather

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    Nov 15, 2007
    I had a DirecTV install yesterday, and I had was supposed to have both the AAA $10 off a month for 2 years as well as the referral $10 off a month for 5 months. I just saw my account activity and there was only one ten dollar credit listed as "CBODIRSAL". Does anybody know whether that is for the AAA credit or the the referral credit?

    Do either of these credits take some time to appear? Should I be calling DirecTV or is not having them both on the first month somethng that is normal?
     
  2. davring

    davring Hall Of Fame

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    Jan 13, 2007
    Several people have noted it takes up to the second billing period for promo credits to appear.
     
  3. DishCSR

    DishCSR Godfather

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    Jan 14, 2004
    cbodirsal, seems to be "cash back offer direct sales", meaning you went through a direct sales agent and got the cash back offer, this is not for the aaa discount or referal credit, the referal credit most likely will never show up on your bill, you have to go through a very specific number to get the referal credit, and a different number to get the aaa discount, or the sales agent has to go into "manual" , the system is setup to only offer you promos based on the ph # the call came in from
     
  4. paragon

    paragon Godfather

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    Nov 15, 2007
    I called the AAA number. I also told him about the referral during the call and he stated that it would be added. Hmmm.....questions?
     
  5. DishCSR

    DishCSR Godfather

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    Jan 14, 2004
    if you called the aaa number then the referal credit definately will never show up , since he would not have been able to add it on....it might have been able to be done if he went into "manual" but i'm not sure, I didn't work in direct sales, but i do somewhat know the system they use which btw is not the same system that cust service uses. Direct sales uses a completely different system than cust service uses, cust service never sees the direct sales system and direct sales never see the customer service system. Go figure,,,so a customer service rep would not be able to "fix" this.
     
  6. joshjr

    joshjr Hall Of Fame

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    Thats not true on the referal credit. I already had my date set for install and called back to add the referral. As long as the account is not activated they can add it. Once its activated then its to late.
     
  7. Stewpidity

    Stewpidity Godfather

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    Jan 25, 2008
    I agree, I went through the AAA number used my neighbor as a referral and it was no problem, unfortunately i don't recall if it appeared on the first bill or not. I would call them, tell them you had a referral at sign up and see what they say...
     
  8. paragon

    paragon Godfather

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    Nov 15, 2007
    I'll give that a shot today. It sounds as if CBODIRSAL represents my AAA credit and that I'm missing the referral which may or may not mean it won't show up next month.
     
  9. paragon

    paragon Godfather

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    Nov 15, 2007
    Turns out the CBODIRSAL is actually a different $10 credit for 4 months. This makes sense because I was told when I ordered that the Premier/Sunday Ticket package was $64.99 a month for 4 months. I had just written that off as a CSR being wrong and/or lying to me and I was fully expecting it to be $74.99. Nice surprise.

    The AAA and referral credits aren't on the account yet, he said they should show up in a few weeks.
     
  10. DishCSR

    DishCSR Godfather

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    Jan 14, 2004
    THE OP'S ACCOUNT WAS ALREADY ACTIVATED, YES I KNOW IT CAN BE ADDED BEFORE INSTALL AND ACTIVATION, IT WOULD REQUIRE THE ORIGINAL ORDER TO BE CANCELED AND RE-DONE. BUT THAT REP WOULD ALSO NEED TO ADD ALL THE EXTRA DISCOUNTS, AND THAT'S NOT ALWAYS POSSIBLE , SINCE THE ORDER CAN ONLY BE CANCELED BY CUSTOMER SERVICE , NOT DIRECT SALES. SO THERE ARE A LOT OF IFS WITH THIS METHOD..SORRY FOR THE CAPS, DIDN'T FEEL LIKE RE-TYING IN LOWER CASE
     
  11. EMoMoney

    EMoMoney Godfather

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    Dec 18, 2005
    I signed up for the AAA discount as an existing subscriber. I was told it would take a couple of billing cycles before I saw the $10/month discount for 5 consecutive months. After a couple of billing cycles, I received my AAA discount in one month sum of $50.
     
  12. j0hnnyv

    j0hnnyv Mentor

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    Oct 27, 2008
    When I signed up a few months ago I called to ask questions about d* before clicking confirm order on directv.com at checkout. After getting all the right answers and telling the csr thank you and that I was about to push my order through. He literally said "waittttt!!!" lol :lol: and practicaly begged and pleaded with me to do it over the phone because he gets comission. I asked what he could do for me and he said he'd give me an extra $10 off for 4 months.

    My first 2 statements I have received (10.00) with the note:

    Cash Back for 4 Months -10.00 Credit


    Now on my current activity I see (10.00) with the wording: CBODIRSAL

    This is the same thing I am guessing? I just never saw it worded like that.

    On my initial order # under orders and installation out of all those lines of what my deal is I have:

    CashBack_DummyName_30607

    Free

    1

    Free

    This is all the same right?
     
  13. JLucPicard

    JLucPicard Hall Of Fame

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    Apr 27, 2004
    I would say it's the same thing. Probably "Cash Back Offer DIRect SALe" or something like that.
     
  14. RACJ2

    RACJ2 Hall Of Fame

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    Aug 2, 2008
    I did the AAA special and received the $10 credit on my first bill. I wouldn't panick about not seeing the credit in the activity screen. That credit doesn't get posted to my account until a day or two before my bill closes.

    Just a reminder, for the D* discount of $23/mo or $18/mo, be sure you activate it now that your account is live. If you don't activate it in a certain period of time, it expires and you won't receive that credit. Also, the code you are seeing icould be the "Cash back for 4 months" offer. I received a $10 credit for 4 months when I signed up.
     
  15. curt8403

    curt8403 Hall Of Fame

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    Dec 27, 2007

    that CBODIRSAL is Cash Back Offer DIRect SALes. it is usually a 4 month offer that goes with an offer like the NFL Sunday Ticket.
     

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