Got up a couple of days ago and had no picture. After some troubleshooting I determined the HDMI output on my HR20-100 (about 3 years old) has gone bad. I know it is the output on the receiver as I took my whole A/V system, cables, and TV out of the loop and connected a separate monitor with a new HDMI cable to the receiver and still no picture. After some discussion with 2 CSR's they advised that since the component ouput works, D* will not replace the receiver even though I have the protection plan. They insist all I need is the component output. Needless to say I was not happy although I am up and working with a component and digital coax hookup. Forget the fact that I did all the trouble shooting without D* having to roll a truck. I have been with D* for 11 years. On a side note, I just had a H20 receiver replaced under the protection plan about 5 days before this incident and don't know if that played into this. I saw a similar thread about this on the receiver forum with no good resolution. Am I stuck with this receiver until it goes out completely? Unfortunately I believe my service commitment has about 18 months as I upgraded an SD receiver to HD about 6 months ago, so I am not in a good threatening position.