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Protection Plan Questions: new rules?

Discussion in 'DIRECTV General Discussion' started by Balestrom, Nov 1, 2010.

  1. Nov 1, 2010 #1 of 35
    Balestrom

    Balestrom Legend

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    Jan 12, 2007
    About a year ago, maybe a little longer, a DirecTV installer came out to work on my dish. I asked him about the Protection Plan. He recommended that I do not get it, but if I had a problem to call DirecTV add the plan, then call in the problem and then cancel the plan after my issue was resolved. This was the second time I heard this advice, the first was by a sub contractor when DirecTV used to have those guys out here.

    Okay, despite the morality of that advice, especially from a DirectTV installer, my question is in regards to the accuracy of that information.

    I am having issues getting a few HD channels... searching for Sat signal. I am guessing my dish was bumped. So I go online to add the protection plan and I could have sworn I read that it would not activate for 30 days. So I called and the CSR told me that it would start right away and be free for 30 days but that there was a one year commitment or a 10 dollar cancelation fee. This is all news to me. However, this same guy feeding me this information could not tell me what was in the HD extra pack without looking it up and could not tell me how much either the HD extra pack or the protection plan cost without looking up and he said "like" in every other sentence. So, I am not sure I trust the information he is providing.

    So.... when does the protection plan start after I add it? Right away or 30 days?

    Is there a 1 year commit? If so, does it cost 10.00 to deactivate early?

    With the 30 days free, what is to prevent a person from activating, getting DirecTV out, then canceling in the free month and then just paying the 10.00?
     
  2. Nov 1, 2010 #2 of 35
    RobertE

    RobertE DIRECTV A-Team

    8,024
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    Jun 9, 2006
    30 day wait period, 1 year commitment and $10 ETF. There is no "free" month.
     
  3. Nov 1, 2010 #3 of 35
    The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    And with that 1 year commitment, on the anniversary of the year you are automatically signed up for another 1 year commitment. Basically, you need to arrange to cancel on the anniversary or it will cost you $10.

    - Merg
     
  4. Nov 1, 2010 #4 of 35
    xmetalx

    xmetalx Godfather

    289
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    Jun 3, 2009
    Spot on. the 'free month' as they put it, is simply a 30day waiting period before it becomes active (to stop the actions that the OP mentioned initially in their original post)
     
  5. Nov 1, 2010 #5 of 35
    Balestrom

    Balestrom Legend

    215
    0
    Jan 12, 2007
    So in short, I need to wait 30 days before I can have the align my dish or I have to pay for a service call. But then I can cancel after the month and get stuck with a 16.00 bill versus a 70.00 bill (yearly fee) or service call charge. Correct?

    And slightly off topic, but not totally. Am I correct in assuming my issue (having a few channels, CNN HD, ESPN NewsHD, HGTV HD, FoodHD, FX HD, A&E HD, Big 10 HD etc... with the waiting for SAT signal, but others tuning fine) is an alignment issue of the dish?

    Or is there something else at play that I need to look at. I really need this problem fixed by Saturday, so I may have to cancel my protection plan I just added and have the come out and fix and just pay the cost for a service call.

    thanks
     
  6. Nov 1, 2010 #6 of 35
    The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    In some cases, if you ask for a service call and you sign up for the Protection Plan, they will reduce the cost of the service call or make it free.

    As for your issues, post your signal strengths and that will give us an idea if it might be an alignment issue.

    - Merg
     
  7. Nov 1, 2010 #7 of 35
    Balestrom

    Balestrom Legend

    215
    0
    Jan 12, 2007
    Signal strength:

    Sat 101
    94 95 94 0 94 99 95 99
    93 96 95 56 95 99 94 100
    92 0 94 0 94 99 94 100
    92 77 94 0 95 99 93 100

    99C
    84 94 76 86 83 92 74 85
    82 92 73 85 83 92 na na
    na na na na na na na na
    na na na na na na na na

    103S
    0 0 0 0 0 0 NA NA
    na na na na na na 0 0
    0 0 51 0 92 0 0 0
    na na na na na na na na

    103ca
    na na na na na na na na
    92 0 88 0 89 0 85 0
    88 0 91 0 89 0 91 0
    na na na na na na na na

    103cb
    82 0 83 0 78 0 80 0
    79 0 79 0 78 0 na na
    na na na na na na na na
    na na na na na na na na
     
  8. Nov 2, 2010 #8 of 35
    johns70

    johns70 Legend

    200
    0
    May 2, 2010
    Let's see..

    $77 for one year of the protection plan, or one time $50 fee, or maybe even free house call.

    I think I'll keep on living dangerously without the protection plan.
     
  9. Nov 2, 2010 #9 of 35
    litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    Not an alignment problem. You're missing the even-numbered transponders. That's usually a symptom of a loose, moist or corroded coax connector at your dish, multiswitch or ground block. Check those.
     
  10. Balestrom

    Balestrom Legend

    215
    0
    Jan 12, 2007
    First, I am wondering if I should open a new thread since I have moved on from the original question?

    Please excuse my ignorance as I go forward, btw.

    Regarding your feedback, I am not exactly sure what a ground block is. This morning before I left for work I breifly checked my dish. There are 4 cables coming out of the dish. I could not see where the actually screw into the dish. Is that under some kind of plating? Two of the four cables go directly into the house from the dish. But two of the other cables are attached to connectors, extensions if you will. They conntect the short cables coming out of the dish to extended cables going into the house. These two connectors where tight on both ends. I do recall the DirecTV tech when he was out last (a year and a half ago or so) replacing the original connectors because he said these would be more resistant to the weather. These connectors are not wrapped or covered in anything to protect from the elements. But from the outside they looked pretty shiny still. :D

    I also checked the "junction box?" inside the house where all the cables come into a gray box and come out again. There is something like 12 cables some I assume going in, some going out. They were all securely fastened. I don't know if any other location that these cables would have connections that run to the 3 recievers in the house. (All 3 receivers are experiencing this issue, so logic tells me it is not at the receiver or the jacks in the wall).

    Any recommendations?
     
  11. BattleZone

    BattleZone Hall Of Fame

    8,969
    1
    Nov 13, 2007
    [​IMG]

    [​IMG]

    [​IMG]
     
  12. Balestrom

    Balestrom Legend

    215
    0
    Jan 12, 2007
    Thanks for the pics! I opened another thread because I had gone off topic.

    :(

    Perhaps I shouldn't of done that.
     
  13. JLucPicard

    JLucPicard Hall Of Fame

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    Apr 27, 2004
    I thought I'd read reports that if you sign up for the plan, have a free service call, then cancel right away that you may wind up on the hook for the service call (or maybe parts, etc.) and not just a $10 early cancellation.

    If someone has more solid information on that, maybe they could post to make sure I'm not misleading anyone?
     
  14. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    You are correct.
     
  15. NR4P

    NR4P Dad

    6,269
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    Jan 15, 2007
    Sunny Florida
  16. Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    "If we determine a replacement receiver is required, we will ship a new or refurbished unit with comparable features to the location where you receive DIRECTV programming."

    This is why I dont have it. If my HR24 breaks, they can send me a HR anything... No way.
     
  17. Balestrom

    Balestrom Legend

    215
    0
    Jan 12, 2007
    I ended up cancelling the plan a couple days after I got it. First, I fixed the problem myself with the help of people on this board. But second, I had to go to this board and read the site to get the full details. The agent on the phone told me conflicting information and did not fully disclose the restrictions.

    Since I was in what he called a "free month" which was actually the waiting period, I confirmed with the next agent that i would not be charged the 10 dollar cancellation fee. Especially since there was not full disclosure. Now I guess I wait see if they try to stick me with the early cancellation fee.
     
  18. joshjr

    joshjr Hall Of Fame DBSTalk Club

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    Aug 2, 2008
    NE Oklahoma
    After reading the terms I would have to disagree. No where in there does it say anything about being resigned up for another year or having to cancel on the anniversary date. Here is a snipit from those terms.

    While this Plan may be canceled by you for any reason, an administrative fee of ten dollars ($10.00) will be assessed if the Plan is cancelled during the first year of coverage.
     
  19. joshjr

    joshjr Hall Of Fame DBSTalk Club

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    Aug 2, 2008
    NE Oklahoma
    No, this is why you need owned equipment. That way when they do ship you something you dont want, you can turn around and sell it and use that money to get a reciever you do want.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

    25,662
    436
    Feb 22, 2007
    Piscataway, NJ
    Difficult to get that message across, isn't it? I own six HRs, but if they were all leased, I'd still have the PP. I've got nothing but good things to say about it.

    Rich
     

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