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Question about grandfathering for DVR fee

Discussion in 'DIRECTV General Discussion' started by Eddie L., Jan 30, 2009.

  1. Eddie L.

    Eddie L. Legend

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    Jul 6, 2007
    I know that there was grandfathering for the DVR fee being included in the price of the Premier programming package (meaning that I did not have to pay a DVR fee if I had Premier before when DVR fee was not an additional charge and was included in the package). My question is this: what causes you to lose this grandfathering privilege? I have had the Premier package for probably a couple of years and have not made any changes to my programming. The line item on my bill always said something to the effect of "DVR fee/$5.99 included in pckg....$0.00". About 5 months ago, that changed and I started being charged an additional $5.99 per month (I just "caught" this today). The only change that I can think of was that I added an additional HD DVR to my account sometime close to then, but I did not change my programming at all when I added this box. Does this sound right to you guys?
     
  2. evan_s

    evan_s Hall Of Fame

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    Mar 3, 2008
    Sometimes adding or more commonly removing a dvr changes your primary receiver which frequently results in them rebuilding all the items on your account. That is probably what happened here.
     
  3. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    Right. Your programming package has to be linked to a "primary" receiver. Usually, they try to make that an advanced receiver (DVR or HD-DVR), as it is assumed that that will be the "main", living-room receiver that's least likely to get moved or replaced. But if you at some point replace your primary receiver, all of your programming must be removed from the account before the old primary receiver can be removed and the new one activated. Programming is then put back on the account.

    Grandfathered packages often can't be restored, as they are no longer options when the CSR goes to add programming back to the account.
     
  4. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008

    You sir are Correct!!! I'm a Grandfather :) and have had the premier package since 97, I just got my first DVR 1/8/2009 and I changed out a sd reciver other than my primary SD, IT pays to know upfront what you have. MY account always has stated DVR service included when I check my online statement my service remark is still there and no dvr charge was included this month.

    I suggest to the orginial poster if he changes his primary reciver to a HDDVR he will lose the "grandfather" Clause and have much heart burn. I would also suggest to him that you go online or get copies of your past bills and keep them handy if you ever need to replace the primary reciever. Faxing the past paper may help you restore the Gradnfather clause :D
     
  5. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    Jul 21, 2008
    What if they brake? or you need to replace it with a same type of box?
     
  6. ziggy29

    ziggy29 Icon

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    Nov 18, 2004
    San Antonio DMA
    We got out first DirecTiVo in 1999 and we ate the extra $249 (at the time) for lifetime TiVo on the box. Back around 2003 we replaced that box with a newer model (Philips DSR704) and we lost the TiVo credit (it was originally tied to the box, not the account).

    At that point we started paying the DVR fee. (We had sold the old DirecTiVo box on eBay for something like $350 thanks to the lifetime TiVo attached to it.)

    A couple months ago, I was notified that they had changed the "lifetime DVR" fee to be tied to the account and not the specific box -- and that I had a credit coming for all those months of DVR fees I paid that shouldn't have been billed. We wound up with a credit of almost $320 which is still unwinding today...
     
  7. SDizzle

    SDizzle Hall Of Fame

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    Jan 1, 2007
    Roseville, CA
    As long as your account isn't "stripped" and "rebuilt" you are okay for the grandfathering. Once Premier has been removed for whatever reason and re-added.....you will have issues!
     
  8. SDizzle

    SDizzle Hall Of Fame

    1,555
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    Jan 1, 2007
    Roseville, CA
    My grandfathering is still in place, it still exists.
     
  9. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008
    So you are saying that it's the program package NOT the reciever?
     
  10. SDizzle

    SDizzle Hall Of Fame

    1,555
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    Jan 1, 2007
    Roseville, CA
    I'm saying that it all has to do with how the CSR treats your account when you call. As long as he/she does not remove the package and re-add, it will stay. If the primary receiver is replaced, I have been told there is indeed a way to accomplish that as well where it does not screw up your grandfathering.
     
  11. ahintz

    ahintz Legend

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    Jan 14, 2007
    Sacramento, CA
    I just called and changed the primary receiver on my parents' account from the old HD TiVo to their HR20-700, dropping the TiVo and another old receiver. The account rep had no problem keeping their grandfathered Total Choice Plus package and Lifetime DVR service, which was a pleasant surprise!
     
  12. bobnielsen

    bobnielsen Éminence grise

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    Jun 29, 2006
    Bainbridge...
    If the CSR (probably) accidently does something that causes the grandfather status to be removed, the access card department should be able to restore it.
     
  13. tombet

    tombet Legend

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    Sep 27, 2006
    I went thru this too. I had to call several times, and MOST CSR's don't know anything about it. Keep asking to talk to a manager, or send an email and ask that a specialist look at it. What happened to mine was I elected not to renew a sports package this year - it had been on auto-renew. The CSR accidentally dropped my old, grandfathered PREMIER, so then she just added it back (or so she thought). She of course didn't add the OLD one, but the NEW one.

    According to the following email I got from a Directv CSR who finally (after many calls & emails) straightened it out, if you had PREMIER prior to July 2007 and never stopped your subscription, you should be grandfathered with free DVR. Quote this to your CSR:

    This is the follow-up email that you requested when we spoke this morning.

    I corrected the underlying problem of the $5.99 billing for the DVR Service. Customers with PREMIER prior to 07/12/2007 are grandfathered with no-charge DVR service, so I corrected the DVR Service in our billing system to the $0.00 included with Base Package DVR Service.
     
  14. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Part of the stipulation is that you make no changes to your programming. Added HD access or any other service is a change which will remove it.
     
  15. firefighter4evr

    firefighter4evr Legend

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    Sep 17, 2008
    I have the premier package since June 08... I was told by the CSR when i signed up that DVR service would be $5.99 a month. When i go online to look at my account it says "DVR service $5.99" under my programming but, every month when the bill comes out its never on there... all i get billed for is my package, and 3-$4.99 mirror fees. Hmm thats interesting... guess i should fee lucky then:hurah:
     
  16. DishCSR

    DishCSR Godfather

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    Jan 14, 2004

    Yes, the programming has to be "re-instated", not "added" back on. If not re-instated, grandfathering will disappear, and only certain csr's with access to the older billing system can resolve this.

    re-instating and "adding" are 2 very different functions.
     
  17. DarkSkies

    DarkSkies Legend

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    Nov 30, 2007
    This isn't exactly correct. If you add HD Access or HD Extra you should not lose your grandfathered status. I've added this service and package on my account and did the same for my sister's account and we did not lose the grandfathered status.

    If you add or drop a receiver that could triggr revocation of grandfathered status, but an email to customer service should result in a speedy correction and restortion of the grandfathered status.
     
  18. Mark L

    Mark L Godfather

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    Oct 23, 2006
    Yes, yes, and yes!

    I had a heck of a time with this issue, which is detailed here: http://www.dbstalk.com/showthread.php?t=148603



    I've had Premiere since October 2002, every single month.

    In July 2008, little did I know, if you change the "primary" receiver in any way, your Grandfathered status will disappear. I have been fighting them for months and months, phone call after phone call. I even called the office of the vice president cause I wasn't getting anywhere with this issue.

    I am still being billed for the $5.99 DVR fee per month, but I also am getting a $9.99 HD access credit (courtesy credit), a $10 credit for 12 months (paid $120 up front for DVR, getting it comp'd over 12 months), as well as a $5.99 DVR credit for 12 months to negate the charge. I tried and tried to get them to remove the DVR fee and put back my grandfathered status. I was told "grandfathered status no longer applies, everyone pays the DVR fee now", which is obviously not true. I am still upset over this fee, but I've tried everything I can think of to get this corrected.

    It all makes sense now too, cause I activated the HR21-100 on July 17th, 2008, and right after that, my recording functions didn't work on any of my 8 DVRs, Tivo and HR**s. So that tells me in fact, my "primary" receiver was deactivated and then the HR21-100 that took it's place became the new primary receiver and thus, I lost my grandfathered status.

    If anyone knows who I can write to via email, I'd really appreciate it.
    I have documentation of every phone call, email, bill, etc.
    I have a mountain of evidence towards this problem.
     
  19. paulman182

    paulman182 Hall Of Fame

    4,839
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    Aug 4, 2006
    This happened to me and a DirecTV employee who reads this board PM'ed me and solve the problem. Hopefully, that will happen to you, too.

    Since then I've dropped Premier (stupid!) and gone back and rightly lost my grandfathering, by the way.
     
  20. bobemac

    bobemac Mentor

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    Nov 6, 2007
    There is something changing about the monthly DVR fee.
    I always purchased my receivers, and had the Premier package.
    Several years ago I changed to Choice Plus, DTV started charging me the $4.99
    monthly fee. When I talked to them, I explained that my equipment was owned.
    After a long battle they waived the $4.99.
    In September I swapped my old Tivo HD, and Sony HD for two new HR 21-200s.
    They still listed me as having owned equipment. In January one of my HR-21s started
    freezing up regularly. I contacted DTV, and they finally agreed to replace the HR-21
    with an HR23-700.
    Paying my bill today, I saw an extra $4.50 on my statement for "leased DVR".
    After a very spirited discussion with one of the CSRs in Boise, they agreed to
    waive the $4.99 fee For The Last Time!
    It will be DTV's policy going forward to collect the monthly DVR fee,
    whenever I change receivers or upgrade for any reason.
    There is no more Grandfather on the monthly DVR fee, according to DTV in Boise!
    Has anyone had a similar experience?
     

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