I recently bought an R10 off of Ebay and was going to activate it as the third Dvr in our house. When I called to activate the CSR told me that the previous owner had been turned over to collections due of nonpayment of their bill. They told me that this Dvr couldn't be activated under my name because of that and then they offered me what turned out to be an R15 for a total of $14.95. I ended up taking the new R15 but now as I have been reading some of the other posts, I am wondering if I should have hung up on that CSR and called in again to try it with a different CSR. Does anyone know if what the first one told me is true that I now have a perfectly good R10 sitting here in the box and it can never again be activated. I don't like the menus or the remote on the R15 after using my other two Tivo Dvrs and am wondering if it is still possible to get the R15 deactivated and the R10 I got from ebay activated after all. Thanks for any suggestions you have in advance!