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Question about upcoming upgrades....

Discussion in 'DIRECTV General Discussion' started by axl, May 11, 2013.

  1. axl

    axl AllStar

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    I'm happy it's all fixed now. I didn't realize until they were done that the genie no longer had an optical connection on it. My receiver doesn't support HDMI so I had been running the HDMI to the TV with the optical output on my previous HR24-700. Is there anyway to get the suround sound back without replacing the receiver? Some sort of adapter or converter that would solve this problem?
     
  2. trh

    trh This Space for Sale

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    What did today's crew do differently than the previous guy? Did they install a new dish or did they go off the ladder to work on your current dish?
     
  3. jimmie57

    jimmie57 Hall Of Fame

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    Check this out and see if it is what you are looking for.

    http://www.monoprice.com/products/product.asp?c_id=104&cp_id=10423&cs_id=1042302&p_id=2947&seq=1&format=2

    Edit: A lot of the older receivers that do not have HDMI have both the optical and digital coax connections. I have that on my Yamaha. I have the DVD hooked up with the digital coax and it works just as good as the optical connection. I tried both on the DTV receiver just to compare.
    Look to see if you have a digital connection on the AV Surround sound receiver.
     
  4. peds48

    peds48 Genius. DBSTalk Club

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  5. goinsleeper

    goinsleeper Godfather

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    I hate to see when technicians don't want to do jobs based on what day it is. Some people want to be with their families, but your job is your job. If you don't like MASTEC, try dealing with Multiband!
     
  6. trh

    trh This Space for Sale

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    Sounds like the first installer didn't do the work because the location of the dish required fall protection. Fall protection brings a whole set of other requirements including 1-2 additional trained and qualified personnel onsite when someone is working on the roof.
     
  7. jasonp197722

    jasonp197722 New Member

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    another option for the optical is to feed it from the optical output of your tv if it so equiped
     
  8. dpeters11

    dpeters11 Hall Of Fame

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    I've certainly had my share of incompetent installers. I've had to walk them through what they needed to do when DirecTV insisted I needed an Installer to do something.
     
  9. Tisby

    Tisby AllStar

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    Very curious about the answer to these questions...
     
  10. peds48

    peds48 Genius. DBSTalk Club

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    This is NOT accurate. the TV's optical output (on most TVs) are made to pass DD5.1 from the built in OTA tuner. Most TVs would not pass DD5.1 from another source to its optical output.
     
  11. peds48

    peds48 Genius. DBSTalk Club

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    WOOWW, there is something worse than MASTEC, I did not know such thing existed.
     
  12. slice1900

    slice1900 Well-Known Member

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    Do you happen to know whether Directv receivers pass 5.1 from OTA channels received by the H20's internal tuner and/or the AM21 on newer receivers?
     
  13. axl

    axl AllStar

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    Sorry I have been watching and messing with this new genie. I ended up using the coaxial digital output on the genie to my receiver and that fixed the problem without needing a converter or something. Works great and brought the DD back. Also as far as what was different between the two crews that came out is that the second crew decided to get off the ladder and reallign the dish just a little bit and install the SWiM stuff. They were a sub-contractor to MASTEC as well. I'm not sure what all is involved with fall protection equipment but the original guy didn't wanna do it.
     
  14. jimmie57

    jimmie57 Hall Of Fame

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    Thanks for the update.
    Glad it is all working for you now.
     
  15. dpeters11

    dpeters11 Hall Of Fame

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    Multiband, home of the three service calls to get a DECA cloud connected to the Internet, where the router was conveniently on the entertainment center where everything came in.
     
  16. goinsleeper

    goinsleeper Godfather

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    Had a multiband tech on site telling me the H21 would not work with whole home. I told him it would and he said there was nowhere to connect the DECA... I let him know the DECA goes in line with the coax. He said he meant there was nowhere to connect the ethernet cable. He was holding the receiver so I told him to look at the back of it. He said, "Ohh I see it." and then he promptly hung up the phone. Award winning!
     
  17. Volatility

    Volatility Legend

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    i probally would have told him to contact his HSP for tech help lol
     
  18. trh

    trh This Space for Sale

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    Glad you got the upgrade completed and you're enjoying your new Genie.

    So your dish is still located where any future service calls (realign the dish, replace dish/LNB) requires the workers to get on the roof.

    Just keep that in mind as not all installers are qualified or are willing to ignore OSHA requirements and may cause you similar scheduling problems in the future.

    From OSHA's press release dated 5/2/2013:
    So $70,000 fine per instance. These fines are almost always appealed and reduced, but still something most companies don't enjoy going through.
     
  19. peds48

    peds48 Genius. DBSTalk Club

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    Yes
     

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