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question for elderly friend

Discussion in 'General DISH™ Discussion' started by jrlt, Feb 12, 2013.

  1. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    My elderly friend has an older model of tv, and has Dish. The tv they have is cutting off the top of the screen and making the people look like cone heads.
    Is there a way to switch to letterbox or something else like you can on the directv recievers?

    thanks,
    Jonathan
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Press the "*" key on the remote to cycle through the formats available.

    Or check the TV settings to make sure the TV is not doing the damage.
     
  3. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    thanks so much ill try that when i go there tomorrow
     
  4. gov

    gov Legend

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    Jan 11, 2013
    A few older picture tube TV sets had a vertical height control tucked away on the back.

    You might get lucky and (1) have the control, (2) adjust the control and have it work for you to adjust the cut off head problem.

    Even if you find the control, if you're not comfortable adjusting it, don't.

    Other controls back there might be horizontal and vertical hold, and maybe focus. Some really old TVs might have a setup switch, it collapses the picture to a single line across the middle of the screen, and you can adjust red, green and blue levels to touch up the color of white.

    Again, if your not sure, don't touch.

    How old is this TV, any how? Is it an old RCA Colortrak XL100 ??

    :lol:
     
  5. CCarncross

    CCarncross Hall Of Fame

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    As gov is referring to, it could also be that the tv is old enough now that it might have miles of overscan, so it will chop lots of things off on the picture.
     
  6. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    lol its more like ten or twelve years old not twenty or thirty lol
     
  7. gov

    gov Legend

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    You never know, some of those old ones seem to never die.

    My aunt had a console RCA model (25") until just a year ago. It did have electronic tuning and a remote instead of a dial, but it was plenty old, probably late 1980s.

    I installed a 46" panel, and even though she is only ATSC at her house, she loves the new one. She always remarks she can see the writing on the bottom of the screen now.

    I bet there are functional TVs out there in TV Land far older that still work.
     
  8. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    I tried pressing the star key and all it did was bring up something about the dvr
     
  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    It must be an older receiver (before the star key).
    Did you happen to catch the model number?
     
  10. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    no where do i find that on dish?
     
  11. garys

    garys Hall Of Fame

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    It could be on the front of the receiver, should be on the back.
     
  12. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    k ill check tomorrow
     
  13. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    there were three sets of things on the back i have all three if needed...

    here is the model: DISHDVR 522
     
  14. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    hello? anyone lol
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    As an older receiver it only has SD outputs ... so no format options.
    If you are not seeing the full picture on the TV you will need to adjust the TV.

    SD channels converted from HD are cropped, where you will not see the sides of the full image or letterboxed where you will see top and bottom bars. This is normal and is controlled by DISH at the uplink. There is no setting on the receiver to fix that.
     
  16. kenglish

    kenglish Icon

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    Salt Lake...
    My RCA set is 30 years old, and still runs well.
    My 3 year old DTV box, and my 7 year old satellite receivers, OTOH, are failing badly.
     
  17. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    so she is doomed with cone heads unless she can upgrade? Where she has had the box for so long will dish upgrade it if she tells them what is going on?
     
  18. boba

    boba Hall Of Fame

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    Are you sure the 522 is at fault? Sounds more like a tv repair or replacement is in order.
     
  19. jrlt

    jrlt Cool Member

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    Aug 27, 2009
    i have no idea..im trying to get her daughter in law to call dish today and see what they say
     
  20. Orion9

    Orion9 Legend

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    Is the TV 4:3 or 16:9? If it's a 16:9 TV, the choices on most are pillar boxing (black bars on the sides with correct/full picture), stretching width-wise (makes everything wide) or zooming (keeps aspect ratio correct and fills the screen but looses the top and bottom.)
     

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