1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Question on Protection Plan

Discussion in 'DIRECTV General Discussion' started by philherz, May 1, 2010.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

    26,085
    463
    Feb 22, 2007
    Piscataway, NJ
    I wonder if they're going out of their way to be nice to customers. I do know that someone big at D* is not happy with the F rating they got from the BBB. But we've been seeing a lot of posts about the shipping fees being waived for a long time. Hard to understand what kind of business plans they have.

    Rich
     
  2. joed32

    joed32 Hall Of Fame

    2,763
    29
    Jul 27, 2006
    That "F" was in one state only, but maybe it got their attention.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

    26,085
    463
    Feb 22, 2007
    Piscataway, NJ
    The BBB only lists complaints based on where the headquarters of the company is, I think. In this case, D*'s headquarters are in CA. Kinda threw me too and then I called the BBB up and they explained it. Would be almost impossible to only get complaints from one state. Looks like it on the BBB website tho.

    Check Verizon and Dish and you'll see what I mean.

    Rich
     
  4. johns70

    johns70 Legend

    200
    0
    May 2, 2010
    You can suspend service on certain receivers in your house when you want to the protection plan has nothing to do with it.

    A service call is $50. It hardly seems worth it to pay $72/year to avoid paying a one time $50 service call fee.

    I've never had the directv protection plan for the 13 years I've been a subscriber and never wished I did.
     
  5. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    You can suspend service on your account as a whole, but not on a specific receiver. If you decactivate a receiver and DirecTV does not request it back, it is because of two reasons: too old for DirecTV to want it back or it is owned.

    - Merg
     
  6. johns70

    johns70 Legend

    200
    0
    May 2, 2010
    It's $20 to get a bad receiver swapped out. You'd have to have about 4 receivers replaced each year to make the $72/year protection plan worth every penny. :lol:
     
  7. drpjr

    drpjr Icon

    759
    4
    Nov 23, 2007
    Sakatomatoes...
    One owned receiver replacement ($400+) and a service call ($49) to go with it and it's worth every penny for over six years of PP payments.:eek2: The value (or not) is in what works for you.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

    26,085
    463
    Feb 22, 2007
    Piscataway, NJ
    I've had more than four a year replaced. I've had my whole system from the dish to the HRs replaced, had multiple dish alignments and have had so many service calls I've lost count. If not for the PP, I would have spent a small fortune on all the things I've had done. Even had an extra dish installed.

    The total cost: $0.00. In my case, not only has it been worth the few bucks a month it costs, it's more than paid for itself for the last seven years, but for the next seven years. Worth every penny! :lol:

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

    26,085
    463
    Feb 22, 2007
    Piscataway, NJ
    You really gotta love that kind of logic. That's just like saying you've never had an auto accident and canceling your car insurance. Insurance protects you from unseen issues and problems. And the price is dirt cheap for what you get.

    Rich
     
  10. scott0702

    scott0702 Member

    245
    1
    Nov 25, 2006
    Los Angeles, CA
    Over the last 6 months, I have had two issues that were not receiver specific. I had a multi switch replaced, a new dish installed, fittings changed. The protection plan is worth just short of $72 per year. These last two service visits would have well exceeded the yearly rate of the plan.
     
  11. Mark Walters

    Mark Walters Legend

    242
    0
    Sep 21, 2009
    I'm all for protection myself... don't want my receivers to catch STD's.:lol:
     
  12. johns70

    johns70 Legend

    200
    0
    May 2, 2010
    Your logic is flawed. There's no way you can compare auto insurance to the DIRECTV protection plan. :rolleyes:

    What's a basic new car cost ? $15,000-$20,000.
    What does it cost to have a bad DIRECTV receiver replaced - $20.
    What does a DIRECTV service call cost - $50.

    I'd never cancel my car insurance or go without medical insurance but I've never had the DIRECTV service plan and I've never wished I had it.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    26,085
    463
    Feb 22, 2007
    Piscataway, NJ
    I stand by what I said. If you think my logic is flawed, that's your opinion, I'm sure you knew perfectly well exactly the point I was trying to make.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

    26,085
    463
    Feb 22, 2007
    Piscataway, NJ
    I just reread that post I submitted after your's and I hope you didn't think I pointed at you when I wrote it. Don't know why I put in on your post, guess I was trying to agree with you. Sorry.

    Rich
     
  15. drpjr

    drpjr Icon

    759
    4
    Nov 23, 2007
    Sakatomatoes...
    NP. I knew exactly what you were saying. We electricians think alike.:lol:
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

    26,085
    463
    Feb 22, 2007
    Piscataway, NJ
    Don't know why I did it that way. Was trying to make a point and screwed up. At least the point was made. :)

    Rich
     

Share This Page