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Quick Guide done in by soccer Scoreguide on ESPN?

Discussion in 'DIRECTV General Discussion' started by highheater, Jul 8, 2014.

  1. Jul 8, 2014 #1 of 14
    highheater

    highheater Legend

    204
    0
    Aug 30, 2006
    I noticed while watching ESPN I could not call up the Quick Guide of 9 channels (by pressing the up arrow above select).

    At first I thought my RF remote had gotten some sticky buttons and went out and bought a new one.

    I still noticed the same problem on ESPN and ESPN2 with the new remote.

    I was able to call up the Quick guide when tuned to any other channels.

    Finally I noticed that when I tuned to ESPN / ESPN2 AND THEN HIT THE EXIT BUTTON I was then able to call up the Quick Guide by pressing the up arrow key above Select.

    This is only a recent problem (last 2 weeks) and I suspect it has something to do with the combo scoreguide (World Cup and reg scoreguide) that has appeared on ESPN and ESPN 2 during the World Cup.

    Its almost like you have to exit out of the score guide option before you can use the Quick Guide.

    This is not true on any other sports channel (say YES, NESN, local Comcast or Fox sports) as you can either select the red dot to get the old scoreguide (without the world cup options) or going directly to the Quick guide by selecting the up arrow above select.

    I was going crazy with this for the past two weeks until I discovered I needed to hit the EXIT key BEFORE I could call up the Quick Guide.

    What the hell gives here? Will this go away after the World Cup and ESPN / ESPN@ carries the old scoreguide that every other sports channel has?
     
  2. Jul 8, 2014 #2 of 14
    jceman

    jceman Legend

    302
    7
    Aug 20, 2007
    North of...
    You have to exit the active portion of any "Active" channel before that channel acts like a normal channel.
     
  3. Jul 8, 2014 #3 of 14
    highheater

    highheater Legend

    204
    0
    Aug 30, 2006
    What is an 'active channel' ? I've never had to hit an EXIT button to call up the Quick Guide before. Having to select another button (Exit) before calling up the Quick Guide seems somewhat self-defeating to the 'Quick' feature. Also why would this be required for ESPN / ESPN2 but not for other channels? Those other channels would seem to be just as active as ESPN / ESPN2 when I try to use the Quick Guide which works fine with them.

    If I had entered the scoreguide option, I might see why hitting EXIT might be required to rest things so the Quick Guide could be called. But this problem occurs without even touching the combo scoreguide on ESPN / ESP2.

    As has always been the case, calling up the scoreguide and hitting the red clear on-screen button lets you call up the scoreguide again. As has always been the case, calling up the scoreguide and hitting the EXIT button on the remote removes the scoreguide from the screen and you cannot call-up the scoreguide subsequently without changing the channel.

    None of this behavior is new for either the old scoreguide or new combo scoreguide on ESPN / ESPN2.

    What is new is that you still have to hit EXIT sometime after tuning to ESPN / ESPN2 (either immediately after tuning to the channel or as part of the process to exit the scoreguide) to be able to use the Quick Guide feature.

    I have used the Quick Guide feature (up arrow above select) to probably make 90 % of my channels changes over the last 5 years. It is just behaving differently in the last two weeks.

    It is a beautiful but poorly documented and advertised feature. I have had to show it to just about every other person I know who has Direct TV.
     
  4. Jul 8, 2014 #4 of 14
    rotohead

    rotohead Legend

    236
    5
    Nov 28, 2007
    Reno, NV
    I've been trying to find somebody else that's experiencing the same behavior. Thank you, I'm not going crazy. I love both the Quick Tune feature and Double Play. Use both all the time. It seems this newest behavior to hit EXIT to clear the way for DP/QT is new ever since the RED 'Launch Menu' button in the lower left showed up. I don't need the ScoreGuide/LaunchMenu feature available. Let me choose if it shows on the display. I'm dreaming I know. The way it is now is a step back in customer satisfaction IMO.
     
  5. Jul 8, 2014 #5 of 14
    rotohead

    rotohead Legend

    236
    5
    Nov 28, 2007
    Reno, NV
    I've been thru two other Directv forums and three calls to the techs at Directv (replacement HR24 sent) over the last two weeks. Can't believe we are the only one's that experience this. It's got to be the World Cup menu. I just hope they figure it out before foootball season starts. If it's still the same then I'll have to make some decisions.
     
  6. Jul 9, 2014 #6 of 14
    cforrest

    cforrest Icon

    840
    0
    Jan 20, 2007
    I'll chime in, my HR21 won't do double play on ESPN with the world cup menu. I have to channel up and back down to ESPN to clear it up then it will allow me to double play to the other tuner. I figured once the world cup is over things will be back to normal, so I hope.
     
  7. Jul 9, 2014 #7 of 14
    bwaldron

    bwaldron Impossible Dreamer

    5,525
    0
    Oct 24, 2005
    You aren't. I've just gotten into the habit of hitting exit and trying again when I want to access quick tune or double play when I'm on one of the channels causing this. Yes it is a pain.
     
  8. Jul 9, 2014 #8 of 14
    jimmie57

    jimmie57 Hall Of Fame

    6,362
    290
    Jun 26, 2010
    Texas City, TX
    I have gotten into the habit of pressing the Exit button whenever I leave a channel that has Active content.
    If you don't the receiver responds slowly to remote requests until the Active session is dumped.
     
  9. Jul 9, 2014 #9 of 14
    rotohead

    rotohead Legend

    236
    5
    Nov 28, 2007
    Reno, NV
    I don't get why Directv would configure the extra menu feature this way. It's never been this way when they do the same thing during the Masters or other sporting events. At the least you would think the CSR's would be informed of this so when people like me call in wondering if something is afoul that Directv would avoid unnecessary expenses like sending out replacement DVR's for no reason. I talked to three different CSR's over the last two weeks and none of them knew of this 'active' status and two of them didn't even know what Double Play was. Had to explain it to them before I could explain what the problem was. If it were just me using the TV I'd live with it but I have very elderly people with me and extra button presses that are needed on only certain channels just doesn't make for a very happy viewer. I finally got them to understand and use the Quick Tune feature and now the learning curve starts all over again.
     
  10. litzdog911

    litzdog911 DIRECTV A-Team

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    It might be a bug.
     
  11. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    I suspect it may be only when DirecTV has the multiple channels going as they did for WC and Wimbledon recently. I don't have a problem with this, as I don't use QuickTune (I always select from the List), nor do I use trick play (the double play feature, that is) as I am switching between recorded shows ,and prefer the Prev. button.
     
  12. rotohead

    rotohead Legend

    236
    5
    Nov 28, 2007
    Reno, NV
    Now that the WC is over Double Play works correctly on ESPN channels. I'm just hoping the British Open menu doesn't have this 'quirk'.
     
  13. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    Don't hold your breath!
    Nice avatar, BTW.
    Innings 5 and 6 will go down in Giants history!
     
  14. Eben

    Eben Legend

    158
    4
    Sep 10, 2007
    I realize the world cup is over, but when watching an ESPN channel live, I found that if I hit the play button, which brings up the progress bar, I could then hit down for double play.
     

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