Decided to finally upgrade our old R10 Tivos. Wanted to share the experience. Been with Directv for 10 years. Got a great deal on 2 HD-DVRs ($99 for both) and the Whole Home service (for $99), and free DVR service for 12 months. Make sure and get the HD for free offer instead of the DVR service for free. We're not elegible for the free HD offer now until the DVR offer ends Still happy though. Took a lot of calls to directv to make sure my order was right. We didn't want to sign a 24 month contract and have any problems afterwards about the bill. Should of asked the CSR to put in the notes that we wanted an HR24. Installer came and had 1 HR24-200 and 1 HR24-100 My appointment time was 8am-noon. He arrived at 2pm. They did call and keep me updated on the time changes. Took him 4 hours to finish. He worked hard and quickly. The slowest part was the booting up of the receivers and Directv not activating the whole home service, locals, etc. They are still as slow as the R10 Tivos on boot up it seems. My husband is unhappy because he's a channel surfer and changing channels is a lot slower than our old R10 tivo This was very surprising because this is the newest model so far and everyone seems to say it's the fastest Directv model yet. I'm happy because 1. I'm not a channel surfer. 2. The HR24 has the 30SKIP hack. 3. Now I don't need to use an IR blaster to have our own MRV setup. Had both R10's downstairs and the IR blaster setup to view 1 R10 upstairs. It was a little bit of a pain to deal with. Whole Home is so much better. We're both enjoying HD. Took us forever to add it. The installer said that we wouldn't be able to view our recorded shows on the R10 since it was deactivated. He was wrong. We watched our shows The old access cards do need to be in for it to work. CSR said they would send an envelope so we could send the old access cards back to them. Wrote down all the season passes beforehand to prepare for the new DVR and just in case the old R10 wouldn't work. Good thing I did. The List works. The To Do List, Season Passes does not work. Also the installer said he recommends the protection plan because of the weight of the new HD dish and high winds can easily move it. Should we get the protection plan? We live near the ocean in Massachusetts.