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R15: Freezing / Crashing-> Software Versions (10A3,10AF, 1035, 103A) ONLY!

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Earl Bonovich, Feb 21, 2006.

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  1. Apr 4, 2006 #221 of 227
    dminyard

    dminyard New Member

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    Feb 7, 2006
    Here's an interesting problem that seemed to develop yesterday, as it has never happened before (I have the latest software for the 500 model, which is 10AF, correct?). Upon calling up my VOD menu, I selected a program to view, but it would not play. The screen went black. I waited a minute or so, then I exited the program, but the system went into the guide menu, and would not let me exit back to viewing live tv full screen. I put the unit into standby, then switched back on. Still unable to exit the guide menu. I pulled the power for 30 seconds, then everything seemed to work fine for the rest of the evening. I was able to play the pre-rec'd episode with no problem.

    I woke up this morning and tried to call up another program that recorded overnight...same problem. Black screen, sluggishness, etc. Rather than pulling the power, I just pressed reset this time, and all seemed to be okay; I was able to play the episode in question. However, after it was over and I went back to watching live tv, I was unable to pause or rewind. The status bar seemed to indicate that the show was not "streaming" from the drive as the indicator never gave me the orange proress bar. Had to pull the power again.

    I am trying to patient with this R15, but just when I think it is beginning to get the kinks worked out, some new wrinkle develops. I think it can be a great unit...but my wife says she has just about had enough. (Any other husbands with this problem? We're willing to stick with it, but the Wife is building a head of steam that threatens to blow any day now?:))


    I truly wonder where DirecTV can go from here. If they continue to have problems well into the year, is there any way that they will come forward, admit the unit is defective and offer some kind of replacement? I like the R15, and want it to work, but on the other hand I don't want to get stuck with a defective receiver, either. Software revisions can only go so far, and if these revisions fail to put the device to rights, then someone is going to have to start asking questions about the hardware as well.

    ...Just wanted to add another remark or two. I know this post is getting lengthy....

    Everyone on this forum seems to have some amount of tech savvy, and so these problems, while annoying, also are...interesting. I can only imagine the frustration of someone who is not technically inclined. Calling tech support day after day and resolving nothing. Perhaps it's only my imagination, but I think I can also sense a sort of helpless despair in the voices of the tech support people I have spoken to. It's pretty rough for DirecTV to put them on the front line like this, having to bear the brunt of everyone's anger and frustration with a device that just doesn't function as it should.
     
  2. Apr 4, 2006 #222 of 227
    syphix

    syphix Hall Of Fame

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    Jun 23, 2004
    No, my wife has her TiVo in the living room. The R15 is in the bedroom, and she's usually falling asleep when I'm messing with it (or it's messing with me..depending on who you talk to...). All she says when I complain about it freezing, locking, etc. is "Well, you wanted it...you got it." :p
     
  3. Apr 4, 2006 #223 of 227
    cabanaboy1977

    cabanaboy1977 Hall Of Fame

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    Nov 16, 2005
    Yup, my wife reminds me of it almost every other day when we get a lockup. "Why did you get rid of the boxes that worked (UTV)?" I also get, after getting the HD tivo, "Why does that box make the horrible BOOP! noise, when ever you hit a button?"
     
  4. Apr 4, 2006 #224 of 227
    Wolffpack

    Wolffpack Banned User

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    Jul 29, 2003
    You can turn the BOOP off by going into Setup -> Settings -> Audio -> Sound Effects Volume. Personally I like them on for feedback that the unit received a command.
     
  5. Apr 4, 2006 #225 of 227
    cabanaboy1977

    cabanaboy1977 Hall Of Fame

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    Nov 16, 2005
    I want the feedback that it got the comman but not that sound. That noise is almost like fingers on a blackboard. My wife feels the same way. I'll try turning down the volume and see if that helps, but it's the actual sound that I find annoying.
     
  6. Apr 9, 2006 #226 of 227
    syphix

    syphix Hall Of Fame

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    %&*damnit...it locked up AGAIN...on West Wing!

    It started recording both Simpsons & West Wing tonight @ 7pm (Central). I come into the room at about 5 after, go into the list, and try start watching West Wing from the beginning (since it's showing Simpsons on screen, and there's no easy way to switch between the tuners).

    It locks up...won't respond to ANY button presses. ARGGH!!! It only does this to me when recording TWO shows at the same time.
     
  7. TheTooleMan

    TheTooleMan Legend

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    Apr 9, 2006
    My R15 froze when I was doing a "Find by..." while recording at least one show. Being a newbie I just unplugged it, waited about 30 seconds, and plugged it back in. It came back to life and acted like it had resumed recording, but I stopped recording and deleted the show anyway. Later I noticed I was back to "all channels" from the custom list I had created, but that was easily fixed.

    Overall, not too painful, but reading other accounts on this list shakes my faith. And we only have 90 days to turn this sucker in as defective???
     
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