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R15: Freezing / Crashing-> Software Versions (10A3,10AF, 1035, 103A) ONLY!

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Earl Bonovich, Feb 21, 2006.

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  1. Mar 8, 2006 #101 of 227
    Clint Lamor

    Clint Lamor Hall Of Fame

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    You expect the tech's on the phone to actually be very helpful? :lol:

    The standard line seems to be I have never heard of that, then sometimes followed by let me ask around then nope we have nothing on file. All of this while most of us here know thats a total crock. I guess it works well for those people who don't search on the internet when they have issues. As has been stated MANY times though the majority of us here are in the minority of the people who call them.
     
  2. Mar 8, 2006 #102 of 227
    Calebrot

    Calebrot Legend

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    Jan 2, 2006

    No I am finished calling DTV with the problems, they are completely clueless, I too was offered a technician to come to my house and "show me how to use it properly." I told them to stick it, if their field techs know the same amount as the phone techs, that would be a waste of time. The problems that we report here are reported to DirecTV via Earl and Donnie (Forum Mods) so I just decided I was not calling DTV anymore and just reporting problems here and they will get reported to DTV through the proper channels instead of to a clueless CSR. Just because you call and speak to a CSR doesn't mean they follow through with the paperwork of reporting the problem to the right source, I would imagine they don't report half of what they hear because they always first go to the "user doesn't know how to use it" route in their troubleshooting steps.
     
  3. Mar 8, 2006 #103 of 227
    ISWIZ

    ISWIZ Icon

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    Nov 18, 2005
    Let's hope they do not use the same search engine to look for problem reports that they put in the R15 for Find By.:lol:
     
  4. Mar 8, 2006 #104 of 227
    pjo1966

    pjo1966 Godfather

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    Nov 20, 2005

    ouch.
     
  5. Mar 8, 2006 #105 of 227
    mjh456

    mjh456 Cool Member

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    Jan 13, 2006
    Today, turned the TV on and got a black screen. No programs, but remote buttons seem to work otherwise. Did a soft reset and programs came back, but it did not record a program I had set for a few hours earlier. This seems to happen more often with 10A3 (at least for me) than it did before the update.
     
  6. Mar 9, 2006 #106 of 227
    tmj30122

    tmj30122 Guest

    Wolff, I currently have 33 SLs, down from 42. I decided to drop several SLs in hopes that it might reduce the number of freezes I've been having. So far I've had good luck. I'm afraid to access the SCHEDULER for fear of it freezing and requiring another reset. I'm VERY close to saying to hell with it and having it taken off my account.

    I believe I read where I can send the box back to DIRECTV in lieu of fulfilling the 2-year programming commitment or paying up to $300 cancellation penalty. That's beginning to look like an attractive option. I really want to like this box but it's becoming more difficult with each passing day.
     
  7. Bobman

    Bobman Hall Of Fame

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    Jan 3, 2006

    99% of my lockups and problems come in the to do list, history and priortizer so unless I really need to go there I dont. I know this is not the way the box should work but it helps to keep me from getting frustrated. :hurah:

    Just avoid the places for now until the next update.
     
  8. masterwolfe

    masterwolfe AllStar

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    Feb 7, 2006
    I went to watch a recorded show (Hot Pursuit from Court TV) last night, and it had no video............. sound seemed fine, I stopped the playback, regular TV was fine, other recorded shows were fine...... This is my second box, and when I got the new box Tuesday IIRC, early in the day, called DTV to activate it, and THEIR systems were down. Took me from about 11 am till almost EIGHT PM before I could activate my new box, and watch TV. I am having SERIOUS regrets about choosing DTV :mad:
     
  9. Bud33

    Bud33 Legend

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    Jan 26, 2006
    This morning, my family room R-15 turned on with a blank screen. The remote was functional and I was receiving banners but no picture.I waited about 5 minutes but it never changed. I used the red button reset, got the welcome screen, gathering data screen and then all is well. Recorded programs remain but 5 hours later, the guide is still refreshing.
    This R-15 was purchased in December, and has crashed three times since the reception of 10A3. The other two failures were failure to start. Nothing worked till I reset.
    My second unit was purchased in late Feb. and has never had a problem.
    The only difference is that the one in the family room with failures, has two cable inputs and the other only has one.
     
  10. Bobman

    Bobman Hall Of Fame

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    Swapping boxes does not help. Chances are every problem you had with the old R-15 you will have with the new one. There is really nothing that can be done except wait for the next update. I had that same problem with DirecTv once and had to wait too.
     
  11. masterwolfe

    masterwolfe AllStar

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    Feb 7, 2006
    Well, so far I haven't had the 'no response from the remote control' issue with this one, note I said SO FAR :lol:

    What makes me pissy about this all is, I had to talk my live in girlfriend into going with DTV because she had heard bad things about them. However, I had them in AZ a few years ago, and the service was great, so I talked her into it... :grin:
     
  12. zortapa

    zortapa Legend

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    Nov 16, 2005
    WOW! I woke up this morning to EXACTLY the same problem -- blank screen and no sound, but the banners were there. After jumping around for 3 or 4 minutes, checking TODO list, MyVOD, looking to see if it was updated overnight, it finally froze and I pulled the plug to reboot it.

    For some reason I doubt that this is a coincidence. What did D* do overnight?????

    Finally, re the guide refresh, it will take 24-48 hours after any reset/reboot to completely download the guide data.
     
  13. cabanaboy1977

    cabanaboy1977 Hall Of Fame

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    Nov 16, 2005

    I had this happen acouple of nights ago but it was only on one of my r15's. Think it's just another wonderful bug.
     
  14. Rsudol

    Rsudol Mentor

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    Apr 24, 2002
    I had a problem where as i turned my tv and home theater rcvr on and the r15 was on a black screen and only had audio going, no display. i tired everything to get into it. I ended up having to unplug the unit to let it go thru a reboot.
     
  15. flynlr

    flynlr Mentor

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    Jan 21, 2006
    Ditto this has happened twice to mine in the last week... soft reset did the trick but
    Im pissed about having to reenter my zip for weather data every time and of course waiting for guide info
     
  16. ApK

    ApK Icon

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    Mar 6, 2006
    After a week with no serious problems, had the R15 lock up twice this weekend after going into standby. Would shut off, and then become unresponsive to the remote and the power button. One of the times it was recording and the rec light stayed lit. A red button reset brought it back both times, but it cost me an epsiode of Columbo.....
     
  17. DFDureiko

    DFDureiko Godfather

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    Feb 20, 2006
    I've had the R15 just over a month, experianced my first freezup sunday monring, while recording CBS Sunday morning and I was in the "list". thinking Sunday Morning was recording I waited till 10.30 to push the reset button.......no Sunday morning in the list.
    and last night Desparate Housewives only recorded the FIRST 30 MINUTES.
    other than the first run/repeat series link issues I had been problem free till then.
    I'll call DTV,,,,,,even thought there is nothing they can do......simply to registar my complaint........
    anyone have any idea when the next software update should be???
    Dan
     
  18. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Nov 15, 2005
    Seattle, WA
    I had seen posts indicating the next software release is expected sometime later this month. Earl has said things to the effect of "very soon" in a couple of posts recently. But - until it shows up we really won't know for sure.

    Carl
     
  19. agfthird

    agfthird New Member

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    Mar 15, 2006
    Just had my first freezeafter a month of R-15. Was searching on title "Geronimo", got to the GE and unit paused. After 10 minutes, I couldn't power down, exit out, so I reset. Of course, lost the guide and it looked like my SLs were screwed up do to empty guide data. Sure hope they fix this. Makes me want to go back to my Samsung 4080 which is still hooked up. Other annoyance, needing to use the word "the" in searches for, "the Sopranos", The Shield", come on with this. Also could not find "The Closer" with search by title eventhough it was in guide for 10p last nite USA.
     
  20. Rsudol

    Rsudol Mentor

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    Apr 24, 2002
    Last night i was catching up on some shows and while watching a live one thru playback, when the show finished recording even though i was about 20 minutes behind in watching it, it asked me all of a sudden if i wanted to delete, then i said no, and it took me to myvod and asked me again, I said no and then had to start all over again watching it in FF.
     
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