Hi guys. My daughter's R15 is missing a few channels from the guide, mainly channels 401 to 425 (spanish channels to which I subscribe). Also if punched in directly on the remote will not bring them up, it will just take me to the next channels available (425). I do not get a "channel not available" message. These channels are all showing on all my other receivers at home 9all my other boxes are fine). These are all the steps I've already taken: 1. Made sure the remote is showing all channels, not favorites, channels I get, etc. 2. Tried entering the channels manually as explained above. 3. Refreshed the services via the DTV website. 4. Soft reset (via remote on system setup). 5. RBR reset. 6. Hard reset by leaving box unplugged overnight. 7. Gave up and called DTV CSR. The CSR re-sent the signal to the box and nothing. CSR de-activated and re-activated all my programming and nothing. CSR did all kinds of troubleshooting on her side and nothing. She said that she was going to need to send a tech to the house this coming Monday. 8. For giggles I downloaded a CE last night to her box, that didn't do anything either (as far as bringing these channels back). Anything else I can do, thanks.