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R15 to HR21

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Sea bass, Nov 2, 2010.

  1. Sea bass

    Sea bass Icon

    695
    4
    Jun 9, 2005
    I have been having R15 issues, I have an HR21 at home, I do not have HD, can the R15 be deactivated and the HR21 activated so I can watch SD programming? I figured I'd check here first before calling the CSR...
     
  2. Sea bass

    Sea bass Icon

    695
    4
    Jun 9, 2005
    Shoot, after digging out the box, I found no access card...can the card in the R15 be inserted in the HR21 and then be activated?
     
  3. jdspencer

    jdspencer Hall Of Fame

    6,629
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    Nov 7, 2003
    You most likely will have to have DirecTV send you a new access card ($20). I'd call and ask, you might get lucky.
     
  4. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    If you do not have HD service, DirecTV may not activate the HR21. I'm guessing that if you just have it at home it is an owned receiver, but if not, the Equipment Lease Addendum requires HD service if you have a HD recevier. The good news is that you can get the HD monthly fee waived for 2 years with AutoPay and if you don't have an HD dish, they might come out and perform the upgrade for you at little to no cost depending on your account history.

    - Merg
     
  5. Sea bass

    Sea bass Icon

    695
    4
    Jun 9, 2005
    I own the HR21, I have a slimline 5 dish, just no HDTV! Maybe this is a sign to upgrade. Already on autopay, been a customer since the 90's, should be good to go. I guess it depends on the CSR really, some are helpful, some are very rigid, no flexibility.
     
  6. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    If you have the HD dish already, you should be able to just turn on HD service when you activate the receiver. Then just request the Free HD for 24 Months offer. Basically, you'll be getting HD for free.

    - Merg
     
  7. Sea bass

    Sea bass Icon

    695
    4
    Jun 9, 2005
    Thanks!
     
  8. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Let us know how it goes.

    - Merg
     
  9. smhc29

    smhc29 New Member

    5
    0
    Nov 11, 2010
    hr24
     

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