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R22 with HD?

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Shady, Sep 18, 2009.

  1. Shady

    Shady Cool Member

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    Sep 18, 2009
    I live in upstate NY so our locals come from the 119 sat.

    I was not aware that the guide comes from that sat as well..


    Either way when they were originaly setting it up he was like umm I have no idea how you were getting locals before because its completely clear that from the Sats line of sight your trees are blocking 119. But upon going inside theres a 97 signal strenghth across the board..

    At first they were not getting any signal and couldent figure out whats going on but aparently one of the ports on the LNB were bad right off the box.


    Either way for now were getting 119 just fine.. Hopefully we wont have to go over that hurtle for quite soem time because the trees that are blocking the LOS are on a neighbors property 3 houses down.
     
  2. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    There actually ARE several Spanish channels AND several religious and shopping channels included in the PLUS and PLUS EXTRA package that come from the 119. I discovered this by reading a thread in the general discussion forum from someone who wanted to watch the HOPE channel (368) but couldn't because he had an 18" round dish!

    I would assume that subscribers are entitled to view ALL the channels included in their package and if that takes a slimline dish for HD viewers so be it. I know if I decided to upgrade to HD and lost a couple channels after the upgrade that were included in my package I'd be on the phone immediately to a CSR!!!
     
  3. dishrich

    dishrich Hall Of Fame

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    Apr 23, 2002
    Yea, I am very well aware of this, but you DO realize ALL HD subs get slimlines - the question is, do they get a slimline 3 or 5? You are also aware that in some markets such as mine, ALL new subs (SD & HD) get slimlines as well, since our locals will eventually be ONLY in MPEG4.

    Sorry, but you assume wrong...
    Hate to tell you this, but in my market, D* will ONLY give you a slimline 3 on a standard install. If you have Para Todos or Chinese prog, THEN you'll get a slimline 5 standard.
    In Shady's case, which is a 119 local market, then you get a slimline 5 standard.
    Sorry, but those are the rules that the techs must follow.

    If you were to upgrade & you really want those extra channels, you MUST tell the CSR this.
    And to be blunt - the sheer majority of subs could care LESS about these channels - THAT'S why they're off on 119! If someone really wants them, they'll ask for them. :D
     
  4. BobbyDolemite

    BobbyDolemite New Member

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    Sep 23, 2009
    Mack,

    Thank you for sharing your experiences with DirecTV; I did a Google search and stumbled across your post. I too have an R22 and am pulling my hair out dealing with DirecTV. I have spent probably 8 hours on the phone with at least 15 different representatives trying to add HD service to my account (the R22 is my primary receiver and does have the latest x034c software update). On Monday, I finally spoke with a supervisor who was somewhat knowledgeable but was still having the problem of not being able to ad the HD service to my account because the system wouldn't let her. She thought it may be because I needed the Slimline-5 dish, which she scheduled and was installed this morning along with two BBC's. Surprise surprise, however, when the technician called after installation to activate the HD service and they said they still did not have the option to add it sense my account showed no HD receivers. My case was finally sent to the "escalation team" so they could manually override the system to add the HD service but I was told there was no way to follow up on this and no ETA either. At this point, I have very little faith in DirecTV that this will be correctly addressed. Because of your experience with this same issue, can you shed any light that may help me out? Did you get transferred to the escalation team or was a supervisor able to add the service himself/herself? And, if so, do you know how he/she was able to do it? I just purchased a new flat screen and it's killing me not to be able to fully use it.

    Any help would be greatly appreciated as I am at my wit's end.
     
  5. ThomasM

    ThomasM RF Engineer

    4,317
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    Jul 20, 2007
    Milwaukee, WI
    I had a feeling those bunglers at DirecTV would have no knowledge that the R22 was suddenly transformed into an HD DVR for all customers IF HD Access was enabled on their account and they had an HD-capable dish.

    I would like to upgrade to HD but not with a commitment extension or the outrageous lease fee to add a "genuine" HD DVR. I was considering buying a slimline dish on the web and installing it myself and then calling in to have HD Access added to my account but after reading your post (and many others from folks wanting to give DirecTV more money but instead wasting their time with the same issue) I'll save the $10/month and wait for my commitment to end (at which time I may upgrade to HD or just migrate to another provider that knows the capabilities of their receivers).
     
  6. paulman182

    paulman182 Hall Of Fame

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    Aug 4, 2006
    Bobby,
    If I were you, next time I talk to them, I'd ask how cheaply they could send me an HD DVR and end the whole mess.

    You might be one of those who they will upgrade for free and no one has thought about that possibility.
     
  7. BobbyDolemite

    BobbyDolemite New Member

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    Sep 23, 2009
    Unfortunately, last time I asked they said it would be $199 for an HD DVR and it would re-extend my two year contract, so I was trying to avoid both.
     
  8. paulman182

    paulman182 Hall Of Fame

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    Aug 4, 2006
    You probably couldn't avoid the comittment but they might be willing to drop the price a little to get the issue settled at this point, who knows.
     
  9. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    The R-22 was sold as a SD DVR. I have a feeling they will always maintain that it's a SD DVR that is HD capable but not a HD DVR. Who knows what they'll do in the future but based on all these posts it's clear that they have not changed what the R-22 is in their system as people cannot order dish upgrades or have someone add on HD Access normally.

    I would also expect eventually someone will post that their R-22 was replaced with an R-15/16 and they will be upset because they lost the HD part.
     
  10. Shady

    Shady Cool Member

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    Sep 18, 2009
    Bobby,

    Sorry to hear about your hard time with DirecTV. The only difference between whats your going through and what I went through is that when I called DirecTV I already had the 34C software on my DVR.

    As I said it took me a couple hours and 3 differnt people one of the people I dealt with sounds like everyone your dealing with. I am confident its all in who is willing to acctualy get off their ass and talk to their supervisor or a higher up.

    The one lady told me I was wrong and its impossible as its an SD DVR. The R22 from what I've been told no matter what is still marketed as an SD DVR and was intended that current HD subscribers could use the HD capability.

    Luckily the lady I talked to was willing to look into it and talk to someoen to give me the HD Access without having to buy an HD DVR.

    Unfortunatly I'm not sure what to tell you other than keep trying and hope to get to someone who is willing to help.. After my 3rd attempy i blatently stated I am being told im wrong when I know im right and I would like to speak to a supervisor who can acctualy help me. I was stern and forceful but not an *******.
     
  11. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Hope you never have to get it replaced.
     
  12. jwg335

    jwg335 New Member

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    Sep 28, 2009

    Bobby, thank you for sharing your experience. I have had the exact same experience as you over the last 3 weeks (except I already had a slimline installed). I'm about at my wit's end as well. I'm debating on whether to just go ahead and buy (lease) a new HD-DVR, some techs have told me this could be resolved any day, other have said it could be 6-12 months before it is resolved. At any rate, just wanted to check in with you and see if subsequent to your last post you have had any luck?? Thanks.
     
  13. Shades228

    Shades228 DaBears

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    Mar 18, 2008

    The R-22 is a HD capable dvr it is not a HD DVR. The rule is without another HD device on the account it will not function in HD. I know one exception was posted already and I'm sure that some people will say the reverse but this is the rule for R-22's. They will not add HD Access to an account with only an R-22.
     
  14. BobbyDolemite

    BobbyDolemite New Member

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    Sep 23, 2009
    jwg335,

    Unfortunately, I haven't had any resolution or progress since my last post. My thoughts were that I would give them a week from my last call (which will be this Wednesday) to see if the "Escalation Team" could manually add the HD access to my account. At that point, if nothing has been done and I can't get a definite answer from a representative (which, by the way, have been varying greatly which each representative with whom I speak), I think I will breakdown and go ahead and pay the fee to get the HD DVR. I don't want to end up waiting around for 6 months if the issue never gets resolved with the R22.

    I'll keep you posted if anything happens.
     
  15. paulman182

    paulman182 Hall Of Fame

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    Aug 4, 2006
    Someone posted on another forum that DirecTV issued a memo to CSRs to not activate HD on an R22 with no other HD receiver on the account.

    I have no way of knowing if the post is true or not, but the evidence points to its vailidity.
     
  16. Shady

    Shady Cool Member

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    Sep 18, 2009
    aparently i got to them just in time then



    I may end up asking or finding another reciever thou anyways.. the performance of the R22 once HD is active on it is very sluggish and extremely annoying at times


    Any tips on the best HD DVR to use?
     
  17. Jhon69

    Jhon69 Hall Of Fame

    4,714
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    Mar 27, 2006
    Central San...

    As long as you don't mind losing recordings and have to resetup favorites and parental controls suggest you perform a couple of Reset Everything in Reset in System Information.

    Also don't run your HDD almost full that will slow down everything also.
     
  18. Shady

    Shady Cool Member

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    Sep 18, 2009


    been there done that


    and I hardly let my DVR go under 80%
     
  19. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    The R22 with HD is the same as the HR21. For all purposes, each of the HR2x receivers are the same performance wise, although some people have preferences of one model over the other or one manufacturer over another.

    - Merg
     

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