Sorry, it was a big deal when I didn't take a call at 1AM from my 90+yr old father when my 89yr old mother had a heart attack 1100 miles away. Yes, a message was left. I don't always get name on the call. More often than not I get the number listed twice or the State and the Number so even if it was from a hospital (or police station) I most likely wouldn't know. But whatever .... do whatever you feel is right for YOUR situation. And to keep on topic I got 2 calls from Rachel today and one did have a caller ID that said: "Lower Interest" so I answered it to play with them but they hung up.