No, really, let me. It's beyond irritating. Voice-response unit: "Do you want to order that in high definition?" Um, no, I told you I want to cancel my MLB Extra Innings, but thanks for being useless. "Agent" "Agent" "Agent"... 0-0-0-0-0..... Random call-center rep in India or wherever. Full explanation of what I need (why, you aren't doing it anyway). "Hold while I transfer you." 5 minutes of delay. "Hi, I'm transferring you now". More delay. "Hi this is guy in programming, what's your name and phone number?" Are you freaking kidding me? This is like a textbook course in how to piss someone off. "You know my name and phone number, I was transferred to you." "I need to verify it anyway." I oblige and then, he has no idea why I'm calling!. So I get to explain it all over again. This is ridiculous. I promise you I will never, ever, ever accept any sort of incentive to retain a service with DirecTV on the phone and I will from now on seek every opportunity to downgrade. So let me just do it online, OK?