I live in the Tampa Bay area and was watching the Rays-Rangers game on Sun Sports and when the game went to commercial after the bottom of the second inning the game was gone and another program was being aired. When I called DirecTV they said it was a Sun Sports programming issue. When I called Sun Sports (653) they said it was a DirecTV issue. So I called DirecTV again and was told it was their fault and that they were working on resolving the issue by authorizing the MLB EI feed. Well when I put that channel on I got the same program that was airing on Sun Sports! For my troubles they gave me 6 months of Starz/Encore for free. When I went to check to see if I could view these channels only the standard def channels were authorized! I had to call back yet again to get them to re-authorize the channels for me. DirecTV has really gone downhill in the 12 years I have been a customer. The more I pay, the worst the service gets. Their whole home DVR solution is hokey compared to what Verizon FIOS offers which is why I will be switching as soon as I can.