I have a new HR 44 Genie with the RC71 remote. When the tech installed the setup he tried to get the remote to automatically program to operate the Sony KDL40-EX700 attached to it. It kept giving a message that a problem had occurred and to "try again". He tried a couple of times, then went to the program remote screen, selected Sony, said he didn't know the model and on the first (of 29 codes), the volume worked so he said that was all that needed to be done. Seemed to work fine but I noticed a couple of days later that although it did do most everything I needed, when I pushed the "off" button both the HR 44 and the Sony TV turned off, as they should, BUT if I pushed off again, the TV would come back on (but not the receiver). While this is a minor annoyance, it seems that it should work as the other remotes worked. I called customer service and a very nice lady helped me out because I had gone into the remote program and tried each one of the 29 codes contained there. First I tried by entering the model number of the TV but it just kept saying there was a problem and to "try again". After a while, I just went to the "I don't know the model" and tried each of the 29 codes and found quite a few that worked, but they had the same glitch. Any suggestions? This set always worked with code 1000 on the other remotes I have, but I don't see how to even enter a code with the RC71. The lady at tech support said that they had been having some "glitches" with the RC71 and that she would turn this in as one more.