I guess a little background first. I am a D* Customer going on 5 years now, although I got my parents into D* way back in 1996 (when I was in college) while I was living at home. So that doesn't really count as tenure for me but whatever. I subscribe to Premier + NFLST+SF, NBALP, and MLBEI I have 3 HDDVR's and 2 regular HD Receivers. Needless to say I spend over $200 a month on AVG with DTV. So I think I consider myself one of their "Better" customers. My wife has been wanting to see "Meet The Robinsons" on HD-PPV so I went online to order it so I could record it on all my DVR's. So I recorded it and then the next day when we went to watch it I realized I recorded the wrong channel (there were 3 channels showing it). Of course it only played for 5 mins then asked me to call Cust. Service for ordering info. (it was my mistake definitely) I knew it was my fault and NOT DTV's. However, I figured I am a good customer and they will credit me the cost of the movie so I can order it again or at least just order me an upcoming showing for free. Now, I know it is only $5 and it's not like I don't have the money for it. But I don't like throwing it away either. I called Customer Service and the CSR basically said "Sir, I am sorry you ordered the wrong movie and now you have to order it again". So I asked her (just to be clear) "so you mean you won't credit my acount for that movie or at least let me record it again at no cost?" She said "No, sorry". I of course got a little upset and asked to speak with a supervisor. Five minutes later she comes back and says "sir, we will credit your account for this charge as a one time courtesy". Ok I know it is not that big a deal, but I am sure she talked to someone who looked at my account and determined I am a good customer and then told her to credit my account. But shouldn't they flag the accounts of GOOD customers and give them a little better customer service? I mean I hate that I had to argue with this lady and demand to speak with a supervisor to get this minor issue resolved. ok rant over. What do you guys think? Is my stance here wrong?