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Recently suspended my service... no access to my List to watch pre-recorded programs

Discussion in 'DIRECTV General Discussion' started by iowaberg, Mar 6, 2014.

  1. Mar 6, 2014 #1 of 34
    iowaberg

    iowaberg Godfather

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    I recently suspended my service due to some other obligations the next few months. I specifically asked the rep I spoke to if I will still be able to access my pre-recorded programs on each of my DVRs. The answer was a resounding 'Yes, It is no different if I lose my satellite due to weather.' Now, when I try to access my list, it says DVR service is not activated.

    Obviously, this upset me, and I called back and now was told this isn't possible unless I reactivate my account-per the supervisor I spoke with. Frustrating to say the least.

    I always thought this was possible. So, what have been others experience? Is this or is this not possible? Do I need to play 'CSR roulette' and call back and get someone else to see if it is possible?

    Another example of the inconsistency with the reps answers.
    Thanks!
     
  2. Mar 6, 2014 #2 of 34
    HarleyD

    HarleyD Hall Of Fame

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    If you aren't paying the $10/month DVR fee, you don't receive DVR service.
     
  3. Mar 6, 2014 #3 of 34
    iowaberg

    iowaberg Godfather

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    That's good and all, but it would have been nice of them to tell me that. I offered to pay the $10/mo but that is not an option either.
     
  4. Mar 6, 2014 #4 of 34
    RunnerFL

    RunnerFL DIRECTV A-Team

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    If you had disconnected the satellite cable before they disconnected your account you'd still be able to watch your recordings. Once they sent the signal it was over.
     
  5. Mar 6, 2014 #5 of 34
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Only for a "little while" the DVR will eventually loose is authorizations and become a door stop
     
  6. Mar 6, 2014 #6 of 34
    litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    It's unfortunate you got a poorly trained CSR. But what do you expect them to do now? Without active service, DirecTV DVRs are essentially boat anchors.
     
  7. Mar 6, 2014 #7 of 34
    MarkG21

    MarkG21 AllStar

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    You were given bad information but in the end the same result would occur

    You were given wrong info and found out your DVR is inactive
    If you were given correct info, you make a choice not suspending service and keep DVR service or suspend service and no DVR.
    You were given wrong info and now you have the choice to keep your account suspended and no DVR service or activate your account to receive DVR service.

    Everything is the same at the end.
     
  8. Mar 6, 2014 #8 of 34
    harsh

    harsh Beware the Attack Basset

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    The hard part is that they seem to so often err on the side of telling the customer what they want to hear.
     
  9. Mar 6, 2014 #9 of 34
    sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

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    And you're basis is what?
     
  10. harsh

    harsh Beware the Attack Basset

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    Based on the number of times people come to the forum for clarification on issues that didn't turn out the way the CSR assured.
     
    1 person likes this.
  11. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

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    Yeah because a few thousand members here equates well. /sarcasm
     
  12. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    basing your "statistics" on forums like this one is biased, as most people with a good experience usually don't come here to say such, is only the ones with bad experiences that like to go "public"
     
    1 person likes this.
  13. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    A suspension of service is a suspension of service...your dvrs really shouldnt work at all during that time.....
     
  14. VelvetUn

    VelvetUn Mentor

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    Aug 2, 2007
    I was able to do this in summer 2012 without problems. Prior to suspending service, I did disconnect all of my receivers though, but I was able to watch all my DVR recordings. I do not remember if my unsupported wireless WH worked, but I don't believe it did.

    We kept our account suspended for almost the full six months and never had a DVR disruption. I also never connected it to the satellite during that time, just HDMI to the TV.
     
  15. Lord Vader

    Lord Vader Supreme Member

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    Did you disconnect the Ethernet cable and thereby terminate Internet access? Just wondering if leaving that connected might result in the DVR shutting down.
     
  16. joshjr

    joshjr Hall Of Fame DBSTalk Club

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    I only partially agree with that. Why shouldnt you be able to watch old stuff sitting on the box? The idea in my opinion would be that you are not able to record anything new, pause live tv,etc but in alot of ways the DVR is a VCR. In some ways, we own the content on the boxes and should have some rights to that.
     
  17. WestDC

    WestDC DIRECTV A-Team DBSTalk Club

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    What's done is done - If you call back and activate you account now - you won't be able to Suspend Service again until after 6 months from the first suspension.
     
  18. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    You don't own the content on the box either....you have the rights to view it while you have service...when you suspend service you dont really have the service. if you want a dvr that isnt tied to some subscription, you need an independant OTA/QAM tuner solution, then you can do with it what you want.....
     
  19. joshjr

    joshjr Hall Of Fame DBSTalk Club

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    So I own the DVR but not the content on it? I have owned DVR's deactivated all the time and the functionality still works just fine as long as I unhook the RG6 before dropping the DVR.
     
  20. CCarncross

    CCarncross Hall Of Fame

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    Remember joshjr, its intellectual property, so not all the normal "its in my possession so its mine stuff", applies. Owned or not, those dvr's arent good for much of anything without an active Directv subscription, nor should they be. Yes, people have found ways to make them work at least temporarily, but truthfully thats an unintentional loophole, and of course people are going to exploit it if they can. Like people buying R22's, getting them activated with their other HD equipment, then when they break, demanding HR2x replacements, and just saved themselves about $100.
     

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