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Recording playback ended early?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Mike109, Nov 7, 2010.

  1. dwforslund

    dwforslund Mentor

    53
    0
    Feb 2, 2003
    My VIP722K does this periodically. At the same time on OTA broadcasts (only), when watching them live but delayed will hesitate and move on with the forward arrow briefly showing up on the screen and a loss of a fraction of a second of sound. When I press skip forward it says it is live. I have to press skip backward and the skip forward to move forward in time. The other day the failure occurred when watching a program being recorded. At that point the DVR skips back a few seconds moves forward until it hits the drop point. This proceeds on an endless cycle unless I stop it. At the end of the record time which says it has recorded the entire program, it quits when hitting that drop point. I've keep this recording should anyone from Dish want to see it. If I reboot the machine it may work for a while without this pausing issue, but then it occurs again a little while later. It is making it difficult to what live delayed programs with the OTA tuner. We had this problem with our older VIP722 which was swapped out because of the problem, but the VIP722K seems to behave the same.
     
  2. Jim5506

    Jim5506 Hall Of Fame

    3,666
    36
    Jun 7, 2004
    This could either be a failing hard drive (except that it would most likely occur on all programming) or it could be a momentary loss of OTA signal or it could be the station's PSIP glitches and messes with the 722's brain, or it could be a tuner problem.

    Since the anomaly is being recorded, it is probably signal or tuner related.

    Is it any one particular OTA channel or is it random.

    Randomness points toward the tuner being the culprit.

    If it is always the same station, it is probably the station at fault.
     
  3. dwforslund

    dwforslund Mentor

    53
    0
    Feb 2, 2003
    I don't know how to tell which OTA tuner is being used. Certainly not after it was recorded. I don't know if it is on all the stations, as we don't watch all the local stations. It is only on OTA and not on the Satellite local feed. I don't think it is the station as the problem seems to not occur for a while after a reboot. I wonder if there is a way to test the OTA tuner?
     
  4. Jim5506

    Jim5506 Hall Of Fame

    3,666
    36
    Jun 7, 2004
    If rebooting solves the problem, you have just tested the OTA tuner.

    You might try removing the MT-2 module and then reseating it.
     
  5. Feb 8, 2015 #165 of 184
    kucharsk

    kucharsk Godfather

    561
    11
    Sep 19, 2006
    I've had this happen on two different occasions with a 722.

    I think it's just a DISH bug.
     
  6. Feb 9, 2015 #166 of 184
    dwforslund

    dwforslund Mentor

    53
    0
    Feb 2, 2003
    Dish sent me a new OTA module and I've not seen the problem since.
     
  7. SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    Incredible lack of responsiveness by Dish.

    Posted 14 September 2013 - 01:56 AM
    Take a look at message #17 where Dish has uploaded the diagnostic logs in November 2010. What has Dish done about that?

    Message #25 indicates the same poster as above has discussed this with a Dish engineer in December 2010. What had Dish done about it?

    Message #28 - the same person heard from Dish Engineering who said it was software problem. The poster is sending his DVR to Dish with some corrupt recordings on it. What has Dish done to fix the problem?

    Message #49 - I spoke with the Dish Executive Office in January 2011 and they said they are aware of the problem. Again, what is Dish doing to fix it?

    Message #79 - A poster sent 6 emails to Dish Engineering & also to the CEO’s office. Yet no one from Dish had the decency to respond. No wonder nothing is getting fixed.

    Message #101 is just one posting that supplied a lot of information to a DIRT member. But nothing ever happened.

    Message 107 - A DIRT member states this problem is on the Dish "Known Receiver Issue" list.

    Message #117 - I had a problem & Dish had set things up so I could send my logs to Dish when I had a problem. When a problem occurred I emailed the proper parties as I was instructed, but no one ever replied.

    Message #123 - Poster provide DIRT member with Dish engineer who was working on the issue.

    Now you’re the fourth DIRT member getting involved with a three year old problem that other DIRT members & Dish engineering & Dish’s Executive Office already know about. And Dish has the logs from almost 3 years ago from a poster’s DVR. So what the heck is Dish doing? It seems quite clear that Dish knows about the problem & is doing nothing to fix it. They are taking customer's money & not fixing a known problem. People are paying for a service & not getting it. Does it take a Class Action lawsuit to get things fixed?
     
  8. Jun 7, 2015 #168 of 184
    SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    I received a PM today from a Dish Engineer - nearly four months since the above.

    He indicates there is no longer a known issue re the 722k, asked if I was still seeing the issue.

    I am still seeing the issue, twice in the past couple of weeks. Both time it was with a Sat channel, however over the years it has also occuured with OTA recordings.

    The most recent case was a recording that said it was 63 minutes long. Playback was normal until it reached 16 minutes remaining. At thaat point, the recording jumped to the End Screen - asking me to click on Done, or Delete, or Re-Start, etc. I clicked on jump back 10 seconds and it return to normal playback with 16 minutes remaining out of 63 total. About 10 seconds later it agian jumped to the end screen.

    I hope that the Dish Rep takes this serious. Seemingly no other Dish Rep has as this has been reported on a couple of forums for many years!
     
  9. jbellsaab

    jbellsaab New Member

    6
    0
    Sep 14, 2007
    [SIZE=12pt]Here is a "sanitized" transcript of my Chat with Dish CS on this very same issue. It's entertaining if not helpful...[/SIZE]

    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Hi, m[/SIZE]y name is Dish CS. How may I help you?
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Good a[/SIZE]fternoon, John! How are you? I hope you're doing great.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Tha[/SIZE]nk you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: Hi Jolli[/SIZE]e, I started a chat yesterday but was told I had to be home to do some troubleshooting. My DVR has been dropping recordings half way through a show.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Tha[/SIZE]nk you for letting me know your concern, I am more willing to assist you today.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: They t[/SIZE]old me they would attach a claim or concern to my account
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Yes, I ha[/SIZE]ve also checked that on your account.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: How l[/SIZE]ong have you been experiencing this problem?
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: sever[/SIZE]al months. It's rather random but very frustrating when it happens
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: I'm sorr[/SIZE]y to hear about that and I understand your frustration regarding the issue.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Upo[/SIZE]n setting up a recording, most likely the beginning or ending of the show is missing, correct?
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: it will sho[/SIZE]w the full hour recorded but when we go to watch, maybe 30 minutes to as much as 50 minutes into the show it will dump. It shows the full minutes but can't play the ending. It's never missed the beginning.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: I see.[/SIZE]
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Just th[/SIZE]e ending of the show is missing on the recording? Or, have you set the timers according to the schedule of the show?
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: The tim[/SIZE]ers are set to the schedule guide. I also have the OTA module and some timers on OTA broadcasts.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Tha[/SIZE]nk you for letting me know about that, let me check that further. [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Tha[/SIZE]nk you for your patience. Can we check if the receiver recently had [SIZE=12pt]a[/SIZE][SIZE=12pt]n har[/SIZE]d drive error by pressing on your DISH Remote > [Menu] > System Setup >[SIZE=12pt]In[/SIZE][SIZE=12pt]sta[/SIZE]llation > System Info and please check if field "F" and take note of the color.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: okay, h[/SIZE]ang on [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Sure[/SIZE]. [SIZE=12pt]ME[/SIZE][SIZE=12pt]: fie[/SIZE]ld f is green
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Tha[/SIZE]nk you for checking.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Next i[/SIZE]s for us to check if the timer was set up with extended time by pressing this on your DISH Remote > [MENU] > Daily Schedule > Timers > Event > Options and please check if "Start Early or End Late" displays non-zero numbers.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: yes, I al[/SIZE]ways set my timers to start 1 minute early and end 3 minutes late. [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Tha[/SIZE]nk you for that information.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Can w[/SIZE]e check if the timer was skipped due to a conflict by, on your DISH Remote > [MENU] > Daily Schedule > Show Skipped - if a event was skipped, the event in question will have a line through it.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: well[/SIZE], yes there are some skipped in my schedule that are not new episodes. However, I should tell you that I have deleted the episodes from the DVR that only played half way through. So, I can't give you exact recording times or days. The first few times I blew it off as a fluke but since it keeps happening I figured it was time to get Dish involved and getting this fixed.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: I see. I a[/SIZE]pologize for the inconvenience about that, John.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: To pr[/SIZE]event this from happening in the future, increase timer priority by,
    [SIZE=12pt]o[/SIZE][SIZE=12pt]n your D[/SIZE]ISH Remote > [DVR] > [DVR] > [DVR] > Timers > Set Priority > Select Timer and to prevent this from happening in the future, check Daily Schedule.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: So wh[/SIZE]at you're saying is if a program isn't high on the priority list it might get bounced off half way through recording?? When no other shows with higher priority are starting?
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Yes, so tha[/SIZE]t we can prevent the missing parts on your recordings especially the issue that you are experiencing with your DVR.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: My fir[/SIZE]st 722K never did this but it had to be replaced when it started random reboots.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Oh, I'm so[/SIZE]rry to hear about that as well.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: I don[/SIZE]'t think I ever have priority conflicts because I purposely split up my timers that are running at the same time between OTA and SAT. I watch for that. It still doesn't make sense to me why a priority will kick in 20 minutes before a new show would start while a recording is in operation?
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: I und[/SIZE]erstand that, John.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Have yo[/SIZE]u interrupted any timers that were set on your receiver?
    [SIZE=12pt]D[/SIZE][SIZE=12pt]I[/SIZE][SIZE=12pt]S[/SIZE][SIZE=12pt]H Re[/SIZE]mote > [MENU] > Daily Schedule > Show Skipped
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: No, I d[/SIZE]on't think so. Are you saying if I stopped a recording half way through a show once, it will effect the timer the next week and cause it to stop recording at the same time in the show?
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Yes, be[/SIZE]cause, it has already been scheduled or set up on your receiver. [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: And th[/SIZE]at could also cause the conflicts on the timers/schedule of the
    [SIZE=12pt]r[/SIZE][SIZE=12pt]e[/SIZE][SIZE=12pt]cor[/SIZE]dings.
    [SIZE=12pt]ME[/SIZE][SIZE=12pt]: Wel[/SIZE]l that's weird science but I'll watch for that. I might just clean out all my timers and start over. If I still have issues with recordings dumping early I'll contact Dish again.
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: I def[/SIZE]initely understand that, John. And I apologize for the inconvenience. [SIZE=12pt]ME[/SIZE][SIZE=12pt]: have a g[/SIZE]ood evening
    [SIZE=12pt]Dish CS[/SIZE][SIZE=12pt]: Same t[/SIZE]o you
     
  10. d_cubed

    d_cubed New Member

    17
    0
    Jul 18, 2011
    Milwaukee,WI
    2 short recordings last night, 1 sat and 1 OTA. 2 hour on syfi was 43 minutes short and OTA was 4 minutes short. These occurred during different time slots. I average about 1 short recording every ten days. I duplicate every recording just to make sure I get what I want. I FF thru every recording before I watch it so I won't be unpleasantly surprised. DISH when is this going to be FIXED?
     
  11. jsk

    jsk Icon

    779
    12
    Dec 27, 2006
    Fallston, MD
    I have never had this problem with my 722K. I did have a problem with getting an error while watching live satellite TV. To prevent this from happening, I make sure that I am tuned to a strong OTA channel on both tuners that never looses signal. Maybe this will help this situation too? I guess it's worth a try.
     
  12. Aug 2, 2015 #172 of 184
    tigerwillow1

    tigerwillow1 Legend

    135
    1
    Jan 26, 2009
    This is happening to me, too. It's really nasty to have 30 minutes left on a show and it just abruptly ends. This is with a 722.
     
  13. SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    This thread is five years old. The problem has been identified this long. Dish continues to BS and claim to be working on solving this 722K issue, yet seemingly every time someone tries to report it they are subject to inane questions and nothing results.

    Dish needs to grow a set and fix this five year old problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    The clown in Mr. Ergen's Office stopped answering my E-mails.
     
  14. SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    Oh, did I mention? the 'early termination' problem happened to me again tonight - I'm probably on my 10th 722K receiver because these folks can't seem to face the fact that there is a problem.

    Be back in a month of two with the next incidences.
     
  15. Feb 5, 2016 #175 of 184
    SaltiDawg

    SaltiDawg Active Member

    2,384
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    Aug 30, 2004
    And this thread is labeled "Hot?" so much for Dish caring about either their receiver quality or their customers.

    The problem happened again to my 722K tonight. Watching an hour recording when at minutes into it the recording again skipped to the end splash screen. Guess I'll never know how it ended.

    Here's where Dish will post and say this is the first they've heard of it, we'll get someone on it. And then we'll not hear a G(osh) D(arn) thing for another six months.

    What an outfit!
     
  16. Feb 6, 2016 #176 of 184
    MattE303

    MattE303 New Member

    14
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    Feb 15, 2011
    in an earlier post in this thread, I believe someone indicated that they had seen this issue with a Hopper, but that was the only mention that I've seen of this happening with the newer device. I'd be interested to hear from anyone who moved from a 722k to a Hopper, whether you are, or aren't seeing this problem.
     
  17. Feb 7, 2016 #177 of 184
    SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    !@#$% Here it is two days since I reported an incidence of this problem and it happened again.

    Folks joining this thread need to read enough to understand what the reported issue continues to be and stop suggesting unrelated problems and or solutions... such as only recording strong OTA stations.

    The issue is 722k ONLY. The issue occurs on satellite and OTA recordings. It is not associated with any specific satellite. It seemingly occurs randomly, although in my experience it seems to occur in clusters. (It had many months since I had an event and now I've had two in the last two days. (One was a local station and one was a DIY station recording) I'll use the recent one as an example.

    I had a Timer set to record a 30 minute Rehab Addict show a couple of nights ago. The timer worked and it showed I had a 34 minute recording. (Start 3 min early, end 1 min late.)

    While watching the recording just now, everything seemed normal until 10 minutes left in the recording. At aht point, showing 10 minutes remaining, the screen shifted to the End Splash screen asking me if I wanted to End, Delete, re-start, etc. While watching this screen I could hit skip back ~10 secs - and I would be returned to the recording with 10 minutes left and a few seconds later would again have the End Splash Screen. Spoiler Alert: Never did find out if Nicole accepted the Marriage Proposal from the plumber.

    This issue has been known to Dish for many, many years. Not on the 722, not on the 622, just the 722k! Years ago, Dish had an Engineer assigned to this known issue. He had me upload logs soon after occurrences. On one occasion they had me RMA my 722k with the intent to perform an analysis, however they mistakenly wiped in clean upon receiving it. Soon afterward that Engineer advised me that there was no longer a single point of contact. I repeatedly called Dish and reported the "issue" and occasionally was told it was a "Known Issue on the 722k," but more typically was told that the CSR had never heard of the issue and typically insist that I reboot, Check Signal, etc, etc. And of course, if I call again the saga continues without Dish fixing the problem!
     
  18. Feb 8, 2016 #178 of 184
    MattE303

    MattE303 New Member

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    Feb 15, 2011
    SaltiDawg, not sure if your comments were in reference to my question about whether anyone has seen this issue on a Hopper or not. In any case, I am very familiar with this issue, have experienced it on our 722k multiple times over several years and posted in this thread about it a while back. The reason I'm very interested in knowing whether the Hopper has the same issue is that I believe it is highly unlikely DISH is going to find and fix this issue on our 722k's. When you have a product with a very large user base, and a bug affects a relatively small percentage of those users, and is difficult to reproduce and fix, (like we are seeing in this case) it is very common for it to remain unfixed, especially if it occurs on older hardware or software. Of course no one at DISH is going to admit they've pretty much given up on it and are just waiting for the product it occurs on to reach end of life so they don't have to deal with it, but that is very likely the case here. If you keep contacting DISH about it, you may occasionally get someone new who is not already familiar with the history of this problem to spend time looking into it and communicate with you, but once they discover there isn't an easy fix, they drop it and move on to something else. At that point, if they respond to you at all, you will get the same old "we're still looking into it, please send us some more logs, blah blah blah" stall tactics that you are very familiar with already. Frustrating I know, but that's the reality of it.

    *IF* moving to the Hopper is the solution, I personally want to know that, because otherwise my only real choices are to live with the problem, or leave DISH, neither of which I really want to do if there is another option.
     
  19. Feb 8, 2016 #179 of 184
    FarmerBob

    FarmerBob Godfather

    673
    10
    Nov 27, 2002
    I moved to Hopper with Sling in the hope of avoiding the issue, and No Joy. It happens there too. Many are hoping that the new H3 and/or the Carbon UI on HwS will have some impact on this. But it's too soon to tell.
     
  20. SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    This thread started in 2010. Dish has frequently promised to take care of it and they either cant of will not. It happened to me tonight again on my like 12th 722k. One hour timer for new Fall offering. timer length indicated 1:03 hous. 32 minutes in it skipped to the end.

    Chrimny, I wish somebody would buy out Dish and replace all of the non-performers that can't man up and fix this problem.

    !@#$% amateurs.
     

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