Hello. I am a longtime DTV subscriber. A week ago i placed an order for the new Whole Home DVR Service. I was given an 8am to noon slot for the installation today. On Friday, DTV called to confirm the appointment. This morning I received an automated call from the DTV subcontractor confirming the AM install appointment and they told me to call if i wanted to know, more definitively, when in the 8-12 window they would show up. I called and they said the installer would have to call me back. The installer called and said the install would have to be slipped to 1 or 2pm. I reluctantly said OK. At 2:30, the installer calls and tells me that they don't have the parts/receivers they need to do the install, so they have to reschedule. I spoke to the supervisor and got the same story. I live in the DC Metro area and the installer is AEG Communications. Of course, i am livid as i took off the entire day from work. I called DTV and they offered me $15 off my bill for 6 months, which is not even close to what i lost in revenue at my office. What experience have others had in having DTV "compensate" either in reduced montly fees or otherwise for missing appointments. I don't expect them to pay me cash, but given that i have the highest level of service and that I've had that service for a long time, i think 6 months free service would be reasonable. What have others received for missed install appointments.