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Refurb vs. New Unit

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by skassan, Nov 25, 2004.

  1. skassan

    skassan AllStar

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    Jan 10, 2004
    I just received a replacement unit. The old one refused to recognize the smart card after working fine for 5 months. I'm curious if I can tell whether I got a new unit or a refurb. The unit looks to be in excellent shape. It was loaded with L055, so I'm hoping it's factory fresh. They wouldn't downgrade a unit from the field from L188 to L055 as part of the refurb process, would they?
     
  2. skassan

    skassan AllStar

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    Jan 10, 2004
    A bit more information that confuses me even more. I just went to check my boot and firmware versions. They seem to be older that the versions on my original unit:

    Boot version: Failed Unit - 140B, Replacement - 120B
    Flash version: Failed Unit - F052, Replacement - F051

    So maybe I did get a refurb after all, but they didn't bring the firmware up to date :mad:
     
  3. sluggo

    sluggo Legend

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    Sep 16, 2004
    there are a couple different boot versions in the field. Sw version should update when it gets hooked up, 055 is factory mode. Even if it is a refurb, it should be as good if not better than new.
     
  4. SimpleSimon

    SimpleSimon Hall Of Fame

    5,468
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    Jan 15, 2004
    120B/F051 - you got a refurb of one of the original series.

    Not that it matters, but you probably have firewire ports still attached to the unit, although they're likely to be covered with metal tape.
     
  5. n0qcu

    n0qcu Legend/Supporter DBSTalk Gold Club

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    Mar 23, 2002
    Yes, that is part of the 'refurb' process all receivers are loaded with the "factory" version firmware and must download the current version when installed.
     
  6. kstevens

    kstevens Icon

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    Mar 26, 2003
    It would be nice if they stopped this practice and always load the latest version of the software whether it is new or refurbed. I had a boat load of problems trying to get my 921 up and running because it wouldn't recognize my superdish and dp34 switch. I had to go to a local dealer to get the initial download.

    Ken
     
  7. n0qcu

    n0qcu Legend/Supporter DBSTalk Gold Club

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    Mar 23, 2002
    I don't know how your dp34 is connected to the dish but that is one of the reasons Dish says to hook up 119 to port one and 110 to port two of the switch.

    They load with the factory firmware because unlike "current" versions it won't get too old to allow the receiver to update. When they refurb them they have no idea how long it will sit in the warehouse before getting shipped.
     
  8. kstevens

    kstevens Icon

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    Mar 26, 2003
    I don't know what satellites are on which input since Dish did the install for me, plus the advance tech person at E* told me it wasn't possible to get the software upload using the dp34.

    Ken
     
  9. SimpleSimon

    SimpleSimon Hall Of Fame

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    Jan 15, 2004
    Ken, you know better than to trust tech info from CSRs. ;)

    For future reference for the public, it IS an iffy proposition.

    It just doesn't take that much time to barrel around the switch and get a pure 119.
     
  10. kstevens

    kstevens Icon

    533
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    Mar 26, 2003
    From what I understand, the software load comes off of 110 not 119 for the 921.

    Ken
     
  11. SimpleSimon

    SimpleSimon Hall Of Fame

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    Jan 15, 2004
    I think it's on both 110 & 119 - but not necessarily on the other birds.
     
  12. kstevens

    kstevens Icon

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    Mar 26, 2003
    Initially I thought it was 119, but the normal tech person at E* passed me up to their advanced tech person and he said that for the 921, the software comes off of 110.

    Ken
     
  13. SimpleSimon

    SimpleSimon Hall Of Fame

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    Jan 15, 2004
    I can't believe that the software would be on 110 only.

    Almost all of the HD feeds are on 110, tho.
     
  14. boylehome

    boylehome Hall Of Fame/Supporter

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    Jul 16, 2004
    And you have to take with a grain of salt what the techs. tell us. They told me that all of the channel guide information for the 921 comes off of 119 only. Is that true?
     
  15. n0qcu

    n0qcu Legend/Supporter DBSTalk Gold Club

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    Mar 23, 2002
    No, the 9 day guide comes from 110 transponder 29.
     

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