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Remote and console buttons unresponsive

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by prospero63, Jun 8, 2010.

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  1. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Restarting twice would have worked also. The double restart within 30 minutes is what flushes the guide data.

    Mike
     
  2. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    If it's at all possible, try to do a menu restart vice an RBR. The menu restart is the prefered method of restarting a DVR.

    However, if it's locked up and unresponsive to the front panel button then you stuck doing an RBR.

    Mike
     
  3. THX

    THX Legend

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    Aug 5, 2004
    All four of my DVR's non-responsive this morning as well.

    I had to unplug and then plug them back in in order for them to be responsive again.

    Any solid ideas what caused this?
     
  4. jeproks

    jeproks Cool Member

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    Apr 21, 2008
    What is RBR and RBT? I have the same issue with 3 HD DVRs and walking the wife over the phone to reboot the receivers.
     
  5. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    It sounds like corrupted guide data. You should restart your receivers a second time within 30 minutes of the first restart to ensure you flush the guide data.

    Mike
     
  6. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    An RBR is a Red Button Reboot. The red button behind the access card door. If your receiver is unresponsive to the remote and the front panel, the red button will reset the receiver. Kinda like the reset button on a PC.

    Mike
     
  7. woodardhsd

    woodardhsd AllStar

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    Jan 19, 2009
    Add me to the list.

    First the receiver wouldn't turn on. Pushed red reset button, but still nothing. Finally unplugged it, plugged it back in and pushed power and it started. Directv screen same up but I had to leave for work.

    Wife just texted me saying it won't change channels or turn off.
     
  8. hbrenner

    hbrenner New Member

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    Apr 13, 2009
    Well I am kinda new here, but I assume RBR = red button reboot.
    So I am on my second on each of the DVRs:

    HR23/700 w/ 0x3de today 3:27am EST
    R15 0x1274 10/8

    My mom has a HR23 also and is having the same problem, once I get her on the phone I will walk her through 2 RBR. So far it has seemed to work on my two units. The R15 has be slowly getting worse over time per my daughter, but hopefully this will resolve...

    Can someone help me on the 2-4-6-8 process (searching the forum as well).

    Thanks all
     
  9. OptimusPrime

    OptimusPrime Legend

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    Apr 26, 2008
    Same here. All three of my receiver, the R22, HR21, and the HR22 were all unresponsive this morning. Two RBR each worked to get them functioning again.
     
  10. dc_soccerdude

    dc_soccerdude Cool Member

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    Same here, two HR20-700's frozen. One no screen at all and after reset no response from remote. Second one was working on channel from last night but unresponsive to remote or front panel. After cycling power twice back to back the first one is back up and the other is still loading the guide.
     
  11. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    It needs to be reset a second time within 30 minutes.

    Mike
     
  12. David MacLeod

    David MacLeod New Member

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    Jan 29, 2008
    a single restart generally won't fix it as the bad data is still there.
     
  13. prospero63

    prospero63 Godfather

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    Aug 30, 2008
    Woke up like the rest of you to find that my other two receivers apparently locked up at some point over night. Trying the dual RBR on each of them to see if that helps... I did notice that on the one that I did the software update on, which seems to have updated to the same version it was previously running based on date, the guide was all kinds of horked up to start with.

    I guess when I call to get the free HD for life deal, I'll get another service credit.
     
  14. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    When I left the house at 5:50 this morning my HR24-500 was fine but I didn't check any other receivers.

    Is anyone having this issue on an HR24?

    Mike
     
  15. prospero63

    prospero63 Godfather

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    Since I know that DirecTV employees read this forum, let me humbly suggest that when you know you have f'd up your customers guide data, you place a note on support.directv.com that explains the steps to resolve the problem. That's the kind of thing even bad customer service companies do.
     
  16. camo

    camo Godfather

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    You may have to do a double boot to clear the problem up. Mine would only respond by unplugging.
     
  17. jdspencer

    jdspencer Hall Of Fame

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    The two RBRs within 30 minutes worked for me.
     
  18. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    This happened once before and they pushed a restart to everyones receivers. It doesn't help to have a notice on their website if people don't surf the web for solutions to their issues....I'm just sayin' :grin:

    They'll fix the problem and in the mean time you found you're solution right here. :D

    Mike
     
  19. David MacLeod

    David MacLeod New Member

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    probably tribune issue like every other time.
     
  20. abcward

    abcward Cool Member

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    Jun 8, 2010
    my HR23 had the same issue this morning. I did the unplug power reboot 2x which seems to have resolved the issue. I have not yet checked any of the other HD receivers that I have yet.

    will Directv eventually let us know wtf caused this issue??
     
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