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Removing STBs & Whole Home Question

Discussion in 'DIRECTV General Discussion' started by thekochs, Jan 4, 2017.

  1. thekochs

    thekochs DirecTV 10yr+ Customer

    1,009
    2
    Oct 7, 2006
    When DIRECTV removes the minis from your account you will immediately get a screen on the Genie to delete them from it.
    OK...remotes reprogrammed and all works well with the Genie to previous two "Mini" TV via a splitter.
    However, the two deactivated Minis still show on the Whole Home and if I hook them up service is still working.
    So...I re-called DTV and CSR confirmed they show on my account as deactivated and will not be charged BUT they still work.
    The CSR said they would not be deactivated until my billing cycle ends.........AND....he said that I would need to return the Minis.
    I informed him the previous CSR said they are on "long vacation" hold and would not need to return.......
    So, does this mean because I'm under this "vacation" option they will not be removed ?
    .........something seems wrong here.....CSRs seem to be saying different things.
     
  2. thekochs

    thekochs DirecTV 10yr+ Customer

    1,009
    2
    Oct 7, 2006
    Update..............had to do RBR on Genie and after it rebooted it asked me to remove the two deactivated Mini locations.
     
  3. Bill Broderick

    Bill Broderick Icon

    2,269
    161
    Aug 25, 2006
    Long Island
    Correct. The standard protection plan eliminates the cost of the tech visit or the shipping fee. Everything else is covered whether you have the protection plan or not. So, you're just saving the $50 tech visit or $20 shipping charges with the protection plan. Even with those costs, you're likely to save a whole lot compared to what you pay for the protection plan.

    BTW - when there is some type of natural disaster (hurricane, etc...), DirecTV typically waives the fees for visits to correct problems caused by that disaster.
     

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