1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Renewal Time - Can I get this upgrade?

Discussion in 'DIRECTV General Discussion' started by edro, Nov 5, 2012.

  1. Nov 5, 2012 #1 of 19
    edro

    edro New Member

    9
    0
    Nov 5, 2012
    I am out of contract by 1 month and have been a customer for 2 years.

    Currently have:
    Choice Xtra Classic
    Slim Line with SL3K4NR1-03 LNB
    H20-600 in living room
    D12-700 in bedroom

    What I want:
    HR24 in living room
    HR24 in bedroom

    Is this possible? I'm assuming it is a stretch since many people can't even get 1 HR24 and since you supposedly can't request certain models.

    I do not want ANY programming upgrades. NFL/NBA Tickets, HBO, Showtime, etc... DO NOT WANT.

    What are the chances I can get 2 DVRs (don't have to be HR24) when I upgrade?

    Thanks for advice!
     
  2. Nov 5, 2012 #2 of 19
    spartanstew

    spartanstew Dry as a bone

    12,561
    61
    Nov 16, 2005
    Wylie, Texas
    Probably a $99 cost.
     
  3. Nov 5, 2012 #3 of 19
    edro

    edro New Member

    9
    0
    Nov 5, 2012
    Are there extra DVR fees? Like $5 per DVR/mo?
     
  4. Nov 5, 2012 #4 of 19
    spartanstew

    spartanstew Dry as a bone

    12,561
    61
    Nov 16, 2005
    Wylie, Texas
    I think the DVR is currently $7 per account.
     
  5. Nov 5, 2012 #5 of 19
    Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    DVR is $8 a month
     
  6. Nov 5, 2012 #6 of 19
    edro

    edro New Member

    9
    0
    Nov 5, 2012
    $8 per box, or $8 for both boxes?
     
  7. Nov 5, 2012 #7 of 19
    bixler

    bixler Hall Of Fame

    1,262
    3
    Oct 14, 2008
    PA
    $8 for both....you pay HD and DVR service once per account.
     
  8. Nov 5, 2012 #8 of 19
    harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Only DIRECTV can tell you how they will treat you.
     
  9. Nov 5, 2012 #9 of 19
    edro

    edro New Member

    9
    0
    Nov 5, 2012
    Attempt 1: Called in about "Equipment Upgrade".
    CSR said it would be $400 for 2 new HD DVRs, and no current promotions for renewing my service.
    lol

    Ok. Time to call cancellation department.
     
  10. edro

    edro New Member

    9
    0
    Nov 5, 2012
    Attempt 2: Called in to Cancel DirecTV Service
    Got a very nice guy who was very knowledgeable.

    Offer 1:
    HD DVR for $20
    -$15/mo for 1 year

    Offer 2:
    2x HD DVR for $170 + 2x $20
    -$10/mo for 1 year

    Offer 3:
    HD DVR + Whole Home DVR (using SWM) $170 + 2x 20
    -$10/mo for 1 year

    Not bad... Current bill is $87 after tax. Offer 1 is the most likely candidate. New bill would be -$7 since DVR costs $8/mo.
    Still not sure if it is worth it or not. I might just switch to OTA HD and a media player box.
     
  11. edro

    edro New Member

    9
    0
    Nov 5, 2012
    Any chance I can get a better deal than:
    Offer 1:
    HD DVR for $19.95
    -$15/mo for 1 year (DVR service is +$8/mo, so I net -$7/mo)

    What about -$15/mo for 2 years?

    How far can they stretch it and what services or costs are they more willing to throw in to sweeten the deal?
     
  12. dpeters11

    dpeters11 Hall Of Fame

    16,251
    490
    May 30, 2007
    Cincinnati
    Keep in mind, going with that deal, you'd get anything from an HR20-HR24. They'll only guarantee a THR22 or HR34.
     
  13. Curtis0620

    Curtis0620 Hall Of Fame

    1,489
    23
    Apr 22, 2002
    What is the 2x 20?
     
  14. west99999

    west99999 Icon

    1,354
    46
    May 11, 2007
    Sure there is a chance but nobody here knows, why don't you call them?
     
  15. smitbret

    smitbret Legend

    133
    3
    Mar 26, 2011
    I'm going to step in and say the chance of it happening is far less than 1%. It would take a supervisor issuance of several hundred dollars worth of credits and unless you have been a DirecTV customer for a long time and you spend a large amount on DirecTV (Top 10% of customers) then it's just simply not going to happen.
     
  16. edro

    edro New Member

    9
    0
    Nov 5, 2012
    $19.95 processing for each box
     
  17. smitbret

    smitbret Legend

    133
    3
    Mar 26, 2011
    You sure it's per box and not just $19.95+tax for the entire upgrade?
     
  18. otaliema

    otaliema AllStar

    172
    1
    Aug 9, 2012
    Mid-west USA
    Prcoessing fee's and Install charges are charged per order not per unit on an order.

    Point of clarifcation all HD receivers require a 24 month contract no exceptions for lease upgrades. I assuming the $10/year is addional discount provided to cover the HD charge for the first year.

    all told the deals that CRG offered you are quite good i'd personaly go with one of them. 447.95 in hardware and install for 189.95-209.90 (depends if they process one or two orders) is a nice deal.
     
  19. mitchflorida

    mitchflorida Godfather

    533
    17
    May 18, 2009
    they should install one HR24 for free, assuming you have a good payment record, in return for two year contract. That is what I would hold out for. The other one for $99.
     

Share This Page