I called D* Last night, about my audio dropouts and freezing on my hr20-700, they had me do the usual steps, reset everything, redo guided setup etc. My hr10-250 records flawlessly. Never skips a beat. Anyway they told me if the problems persisted to call back today, and they would ship me a new receiver. So I call, and they are telling me they need me to sign a new 2-year contract in order for me to get the replacement receiver. and that I would be paying 19.99 for shipping, along with 299.99 for a reciever, but they'd go ahead and credit me back the 299. Surely they should just be sending me out a replacement? I've had this since September/October. Not sure what the warranty/replacement policy is on this.