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Replacement receiver I didn't want

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Mapster, Sep 28, 2010.

  1. Mapster

    Mapster Cool Member

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    Feb 28, 2006
    so now what? Over the weekend i had a problem with my remote that was simply fixed with a change from RF to IR. I had called tech support and the rather inept tech person couldn't figure out what was wrong so she said she would send another receiver. In the meantime I fixed the problem myself and called to cancel the shipment. The guy said it was canceled but the receiver showed up today. Now what?
     
  2. GBFAN

    GBFAN Godfather

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    Nov 13, 2006
    Send it back.
     
  3. Mapster

    Mapster Cool Member

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    Feb 28, 2006
    I planned to -- its just that I haven't opened the box and I'm dying to find out which model it is. My HR21 is glacially slow in responding to the remote and I wonder if the new one is a model that is a little more responsive. I don't know if I should open it up and see what it is and then if its an HR22 or 24 send the 21 back. Weird problem to have ---
     
  4. Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    Open it up and look. They sent it to you to replace. See what it is and decide from there.
     
  5. matt

    matt New Member

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    Mine have always had a sticker on the side telling you everything you could want to know about the contents. Does it not have one?
     
  6. stilen621

    stilen621 Legend

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    Mine said 7 Matt !!!:grin:
     
  7. GBFAN

    GBFAN Godfather

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    Nov 13, 2006
    I just got a replacement yesterday and it says it is an HR20-700C-R on the box.

    I would definitely open it up and there is nothing wrong with doing a swap if it is something you want. I went out and "leased" and HR24-500 even though I was getting a replacement. I am going to replace my H20 with the HR20.
     
  8. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    I just might try that excuse of the remote not working to get a replacement.
     
  9. Mapster

    Mapster Cool Member

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    Feb 28, 2006
    I didn't realize that it does say something on the label. It is just a straight up replacement for the HR21. I'm sending it back unopened. Now, if I could only figure out why the one I have is so bloody slow.
     
  10. Mapster

    Mapster Cool Member

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    Feb 28, 2006
    That's OK if you want to get really irritated at a tech support person. LOL
     
  11. Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    Because it is a HR21 :)
     
  12. Mapster

    Mapster Cool Member

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    Feb 28, 2006
    LOL No point in opening the new one then!
     
  13. GBFAN

    GBFAN Godfather

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    Nov 13, 2006
    :)
     
  14. n3ntj

    n3ntj Hall Of Fame

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    Dec 18, 2006
    Lancaster,...
    If you have an HR23 or HR24, send it me way.. ;)

    I've had repeated issues with my HR20, sent it back, got another HR20 that has the same problems. I'd like them to send an HR23 or 24 but they can't guarantee anything.

    The tag on the outside of the box will say what model number it is.
     
  15. hilmar2k

    hilmar2k Hall Of Fame

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    You'll find lots of poeple that would never trade an HR20 for anything but a 24...especially not a 23.
     
  16. matt

    matt New Member

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    Jan 11, 2010
    +1 on the HR20. There are a couple owned HR23s in the buy/sell/trade section ;)
     
  17. joshjr

    joshjr Hall Of Fame

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    NE Oklahoma
    Me being one of them. I have 2 HR20's one a -100 and the other a -700 and I love them both. I will not ever have a HR21 in my house EVER! Most of my receivers are owned. If I get one as a replacement that is owned it will be sold immediately and then another HR20 or maybe R22 that is owned baught and added to my account. Possibly a HR24 if I could get my hands on an owned one. Im not really interested in the HR22 or HR23 really either although I would try one out I suppose.
     
  18. n3ntj

    n3ntj Hall Of Fame

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    Lancaster,...
    The past several months, my HR20-700 has been terribly slow and drops audio on playback. The replacement unit (HR20-700) does the same. The 2nd replacement unit (yes, another HR20-700) just arrived but I haven't checked it out yet.. crossing my fingers.
     
  19. hasan

    hasan Well-Known Member

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    Ogden, IA
    Once a new HR20-700 settles in, it should speed up and run fairly snappily most of the time. It will hit slow spots as many have noted. They are relatively short and transitory here. The non 24 series boxes are all prone to slow downs, and (at least for the HR20-700 and HR21-100) eventual recovery to normal speed.

    The processors are at their limit, as far as I can tell, and if bogged down by a hoggish task, become very slow to respond.

    The good news is that should be a small minority of the total use time. The bad news is I don't think it can be fixed. For channel input problems, hitting the INFO button before attempting to input a channel number usually helps a lot.

    Any new non-24 series box is very unlikely to solve the problem.

    I have an HR20-700, HR21-100, HR20-100, and H21-200. All the DVRs slow down at various times, and all of them recover their native speed at some point. The "normal speed" periods outweigh the sluggish ones, but when it's "sluggo time", it feels like forever.:)
     

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