I received 2 of the 3 replacement receivers today and both of them looked absolutely terrible. Scratched up and worn out looking. I have a $13,000 home theater set up and they send me crap that looks like it fell off the back of a truck. WTF is going on with Dish Network anymore? I called them up and they said they were refurbished to their standards, and that case nicks and imperfections were not indicative of the unit ability. :nono: Is there any company that gives a crap about their business model anymore?