1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Replacement Rumor?

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by 722921, May 22, 2008.

  1. 722921

    722921 Legend

    236
    0
    Jan 3, 2008
    Is it true that Dish wants to rid the world of our old MPEG-2 units and replace them with newer MPEG-4 equivalents?:confused:
     
  2. tnsprin

    tnsprin Hall Of Fame

    2,129
    0
    Mar 15, 2003
    Yes its true for HD receivers. They probably will eventually want to do it for all receivers, but not yet.
     
  3. 722921

    722921 Legend

    236
    0
    Jan 3, 2008
    Any details available?
     
  4. William M.

    William M. Cool Member

    18
    0
    Oct 7, 2004
    Last Saturday I had a problem with my 811. I called Dish Network Tech Support and they said they would send out a replacement receiver. It got here today.......it is another 811. :(
     
  5. jeffg369

    jeffg369 Cool Member

    12
    0
    Sep 9, 2002
    Last night called to have a 921 replaced under Dish $4.99/mo. service contract. Was told that it is discontinued and would be replaced with a NEW 622 and DVR fees would be waived unless or until I upgraded other receivers on account. Why does it need to be installed by a service tech rather than just sending it?
     
  6. Jason Kragt

    Jason Kragt Legend

    187
    0
    Dec 19, 2002
    Do you subscribe to any satellite-delivered HD programming? It sounds like the people they are targeting for an upgrade are those that are grandfathered with the old HD package (HDNet, HDNet Movies, TNT-HD, ESPN-HD, etc.), or those that receive HBO-HD or Showtime HD. They want to upgrade those channels to MPEG4. If you don't subscribe to any of those, there is not much of an incentive to upgrade you.
     
  7. William M.

    William M. Cool Member

    18
    0
    Oct 7, 2004
    Yes, I still have the original five channel HD Package I subscribed to when I had the first 811 installed around October 2004. I never went with the "Voom" add-on nor do I subscribe to any of the HBO or Showtime HD (or SD) channels.

    You bring up a very good point about those who subscribe to HD premiums; I guess I do not spend enough money with Dish to warrant a no charge upgrade to MPEG 4. :)

    I did not expect to get upgraded...I was just sharing information on my recent experience. :)
     
  8. Jason Kragt

    Jason Kragt Legend

    187
    0
    Dec 19, 2002
    The MPEG4 receiver replacement is just beginning. I still think that Dish is likely to contact you about an upgrade later this summer. I have a 942 but am not grandfathered with the HD package. I wouldn't be surprised if Dish wanted to eliminate all 6000s, 811s, 921s and 942s in order to simplify their support of HD systems.

    What part of Michigan are you in? I am on the West side and am wondering how/when/if Dish will add Grand Rapids HD locals. DirecTV has had them for years. Dish keeps saying "coming soon."
     
  9. William M.

    William M. Cool Member

    18
    0
    Oct 7, 2004
    I am in Lansing. I also wonder how long it will take Dish to add local HD channels.
     
  10. jeffg369

    jeffg369 Cool Member

    12
    0
    Sep 9, 2002
    No I did not have any of the HD packages and the receiver was purchased. Why I was upgraded I don't know the installer showed up today and installed a dish 1000 and the 722 (not the 622 that was promised). I have been a Dish customer for 15 yrs and maybe that is the reason. I am anxiously awaitng my bill to make sure that my monthly charges remain the same.

    On the locals topic I live in Lafayette, IN and there is a local CBS affiliate and we do not have the locals although there has been a lot of articles in the local paper discussing the lack of locals on Sat. It seems that when the "cable" companies negotiated with the CBS affiliate many years ago there was a clause in the contract forbidding the affiliate to sign on with sat providers the courts have since found that illegal and Dish and HN are now negotiating with the affiliate. Lets hope that this is resolved soon.
     
  11. 722921

    722921 Legend

    236
    0
    Jan 3, 2008
    It's called the "discontinued receiver upgrade promotion"
    Call dish and ask for an account specialist for a free leased vip622 to replace the 921.
    The above is per an email from dish.
     
  12. KB14

    KB14 Mentor

    37
    0
    Mar 1, 2006
    Tries replacing my owned 942 with no luck, is the promotion for leased receivers only?
     
  13. mrplow

    mrplow Mentor

    47
    0
    Dec 10, 2004
    They upgraded my owned 942 to a 622, Csr said they are trying to go all Mpeg 4 HD on Aug 1.
     
  14. 722921

    722921 Legend

    236
    0
    Jan 3, 2008
    I own by 921.
    It took quite a while on the phone but it will be replaced next Saturday.
    Just say all the magic words to the right person.
     
  15. 921tiger

    921tiger Mentor

    35
    0
    Feb 13, 2005
    Yep, so true. I called DISH this morning and simply told the first call taker that I was a 942 owner and was interested in their "discontinued receiver upgrade program" and *ZING*: I was transferred to someone who knew everything I wanted to know.

    They are slated to come on Sunday morning to replace my 942 with a leased 622. They will also give my $10 for my 942. So I'm currently busy saving off the programs I've been meaning to save before they get here! :p
     
  16. Michael P

    Michael P Hall Of Fame

    3,071
    13
    Oct 27, 2004
    Here is my story:
    I had 10 921's since I bought one in '04 when the price dropped from $999 to $549. The first one had the famous "ZSR of death" (for those of you not familiar with early 921 bugs the zero second recording of death was a bug where you get a recording listed as having "0" seconds. When you try to play or delete it it deleted every recording on the hard drive).

    Without going into further detail, getting a replacement 921 became a semiannual, then quarterly and finally a biweekly occurrence. The best (i.e. stable, relatively bug-free) 921 I had was during the reign of software version L278. Unfortunately newer software revisions were just as buggy, if not more so, than versions before L278. The "fix" was always to send out a new receiver running the same buggy software as the one that was replaced. I got tired of losing my recordings so I declined any further replacements and put up with the bugs.

    Earlier this year I signed up for DVR advantage (to avoid the AT-200 price increase). In order to get DVR advantage I had so sub to my locals (which I previously refused to do since the OTA digitals blew away the SD LIL's). I actually started watching more PBS because of the SD LIL's. One day my 921 stopped receiving half of my LIL's (all the stations that were not one of the "big 4" networks). The 921 starting thinking that these stations were on 61.5 instead of 110 (it was looking at the right transponder but the wrong orbital location). A check switch could not fix it, neither did a "hit" from the tech. The tech sent a 942 as a replacement (this was on the cusp of the injunction barring this model from being activated).

    I was happy with the 942, it had the interactive features that the 921 lacked, and boy was it quiet! It didn't even whine when booting (as I wold soon learn the 622 does). There was only one, minor glitch with the 942. I saw the previous owners local stations from Providence RI (in red without any program guide data). No big deal, putting the guide in "all sub" mode hid the Providence stations. I did call tech support to see if they could try to give the receiver a hit. When that failed to erase Providence the tech offered another replacement (he did not say what model it was going to be). I refused the replacement, saying I'd just keep the guide in "all sub" mode. A few days later a 622 showed up on my doorstep! (See my thread: "out of the blue a 622"). I was afraid to activate it, since I did not want to pay the HD enabling fee. I waited several days before hooking it up. At no time was an installer scheduled, nor was I ever contacted by an installer. I installed my original E* system at my old house in '97, I did my own "Dishmover" in '05, and I put in my own 622. I have never been visited by an installer!

    I finally installed it and kept checking my account on line to see if I was going to be hit with the dreaded HD enabling fee. So far I have not been charged (although on-line my account reads: "HD enabling fee, No HD enabling fee..." When I had the 942 it just read "no HD enabling fee". I was glad to read here that they are waiving the HD enabling fee (even though nobody at E*told me specifically this was happening).

    So far I have been very happy with the 622. The only bug I encountered was with the instant weather (it kept going back to "Aaronburg" as the default city), but I was able to fix that myself.

    One last thing - before I installed the 622 I purchased a UPS. My electrical service is unstable at times. The UPS keeps the 622 running when the lights flicker. For ~$50 it the best insurance you can buy for any DVR.
     
  17. jrlead

    jrlead Cool Member

    19
    0
    Nov 27, 2005
    Called dish today and was told I needed to pay $75.00 for them to swap out my 811 for a 211. After I told them I would not pay them I was transfered to a different CSR (Special services I think) The second CSR was very helpful an set up a Free upgrade.
     
  18. craig8868

    craig8868 AllStar

    62
    0
    Jul 20, 2005
    the rumor is true-called in and mentioned the "discontinued replacement receiver upgrade" promotion and the CSR transferred me to an account specialist. She didn't know which receiver I would be getting but thought it would be the 612, which is fine for me since I already have 3 622's and only need this for one tv. The "installation" is set for thursday of this week. I told her I didn't need someone to install it but her system wouldn't let her place the order without sending someone...I was trying not to have them waste the guy's time but maybe they can tweek my setup if needed. :)
     
  19. jmpfaff

    jmpfaff AllStar

    56
    0
    Dec 12, 2004
    This is interesting. My 921 died Sunday morning, and when I called Tech Support, they said they were shipping a new box. I asked what model it would be, and he said a 921. I told him the model was discontinued and asked about the retirement of MPEG2, he insisted on like for like replacement. I'll be very interested to see what shows up in the UPS box later this week.


    Update: The UPS box contained a 622. And that makes for a happy customer. Side comment -- The packaging was a pretty ingeniuous foam setup that holds a 622, but has a set of tear-offs to make it fit a 921 perfectly. They must be doing this on a pretty regular basis.
     
  20. Jason Kragt

    Jason Kragt Legend

    187
    0
    Dec 19, 2002
    It sounds like a classic case of the right hand not knowing what the left hand is doing within Dish Network. I wouldn't be surprised if you received a replacement 921, then received a call within the month offering you a free upgrade to a 622.

    The more I hear the more I am convinced that they want to get rid of all 921s, 942s, 811s and 6000s in the field. If they don't call you by August 1--call them. Generous offers like this one don't come along often. Take it while you still can.
     

Share This Page