1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Replacing failed internal drive - HR20

Discussion in 'DIRECTV Tips and Resources' started by Tubaman-Z, Jan 30, 2014.

  1. Tubaman-Z

    Tubaman-Z Godfather

    534
    6
    Jul 30, 2007
    I have an HR20 with a 2TB external hard drive attached. I noticed yesterday that the internal drive seemed to be making ominous clicking noises. I did a controlled power down (reset, wait for blue ring to go off, pull power), waited 45 mins or so and then re-powered. On power-up the DVR gets stuck in a loop of "Welcome to DirecTV"->"Almost there, just a few more seconds"->"Welcome to DirecTV". While it would appear that the internal drive is no longer working additional, specific diagnostic suggestions would be appreciated if you have them.

    I really don't care about recovering the contents of the internal drive but I would hate to lose all of the recordings that I have on the external drive. I also make use of the OTA tuner in the HR20. For these reasons I would prefer not to have to call D* for a replacement. If I were to replace the internal drive with a blank one, would the system manage the formatting and such to the point that the box would boot up and the external drive would be accessible? I'm aware of the helpful docs on this site explaining such disk replacement.

    Thanks.
     
  2. RunnerFL

    RunnerFL DIRECTV A-Team

    17,044
    311
    Jan 4, 2006
    Just pull the internal drive, if it's an owned unit. You don't need it for the external to work. In fact once you plugged the external in the HR20 stopped using the internal completely.
     
  3. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,410
    909
    Jan 10, 2008
    NY
    When you did the "controlled power down" was the external drive connected to the HR20?
     
  4. Tubaman-Z

    Tubaman-Z Godfather

    534
    6
    Jul 30, 2007
    Yes. it was (and still is). Was that a mistake?
     
  5. Tubaman-Z

    Tubaman-Z Godfather

    534
    6
    Jul 30, 2007
    If the internal drive is no longer used, why would the box fail to boot? (I'm not questioning your assertion, just trying to understand).
     
  6. unixguru

    unixguru Godfather

    787
    33
    Jul 9, 2007
    Its probably just probing all attached hardware. You could try disconnecting the internal drive.
     
  7. Tubaman-Z

    Tubaman-Z Godfather

    534
    6
    Jul 30, 2007
    Fair assumption. I'll give it a try to disconnect the internal drive and report back. I'm currently rebooting with the external drive powered off but don't expect any different results. Thanks for the suggestion.
     
  8. RunnerFL

    RunnerFL DIRECTV A-Team

    17,044
    311
    Jan 4, 2006
    When it boots it checks all hardware. Any hardware failure will stop the boot and give you an error. The internal drive is still there so it is being checked on boot.
     
  9. Tubaman-Z

    Tubaman-Z Godfather

    534
    6
    Jul 30, 2007
    After finding my Torx security bits I opened the (vintage 2007) HR20, unplugged the internal drive, gently vacuumed up the dust bunnies as long as the box was open, reconnected everything, powered up the external drive, and after a bit powered up the DVR. Boot up went fine, rebuilt the scheduler list, and now all is well.

    Thanks so much for the quick and useful help. And also the education about the check for, but complete uselessness of the internal drive.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,410
    909
    Jan 10, 2008
    NY
    Awesome. Thanks for the update.
     
  11. inkahauts

    inkahauts DIRECTV A-Team

    21,512
    956
    Nov 13, 2006
    Um, if you bothered to unplug the internal, Id have just swapped the internal for the external and made it all cleaner...
     
  12. P Smith

    P Smith Mr. FixAnything

    21,329
    127
    Jul 25, 2002
    Mediterranea...
    nay, don't bother ... it's cooler, than use internal
     
  13. inkahauts

    inkahauts DIRECTV A-Team

    21,512
    956
    Nov 13, 2006
    uh, it cuts down on electricity and potential points of failure. and its cleaner to install.
     
  14. RunnerFL

    RunnerFL DIRECTV A-Team

    17,044
    311
    Jan 4, 2006
    Let him dream. :D
     
  15. Tubaman-Z

    Tubaman-Z Godfather

    534
    6
    Jul 30, 2007
    Thanks - good thought. If I ever find the need to open the DVR again I may install the external drive. As for cleaner - the cabling and external drive is all within a well ventilated cabinet, so aesthetics are not an issue. And it was frankly simpler to just plug back in the eSATA cable. (admittedly not simpler from a wiring diagram perspective)

    Again - I appreciate all of the help on this thread - thanks folks!
     

Share This Page