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Returning access cards

Discussion in 'DIRECTV General Discussion' started by cableguy902, Jan 25, 2011.

  1. cableguy902

    cableguy902 Mentor

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    Jan 10, 2011
    Cancelled Directv, was told by CSR that all my receivers are owned. For some reason he also told me to send back my access cards.......... long pause......

    Does it mean I don't own useless access cards? What's the point of returning useless items? I physically own 6 receivers (including 2 tivos), plus numerous basic receivers that have been long time buried and rotten at the bottom of the local dump. Anyways I physically have 6 access cards but was told to return 3, I guess because those were active on the account last. Last but not least I received a prepaid enveloped with spots for 2 access cards. Can somebody help me solve this directv puzzle? Which access cards should I return? Should it matter? Should I call them back? :confused::lol::nono2:
     
  2. matt

    matt New Member

    4,858
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    Jan 11, 2010
    Send them back the ones they ask for. They check them for PPV that hasn't called home yet so they make sure to bill you for everything. I have shut off several receivers and never sent a card back. ACDT told me to throw them away.
     
  3. cableguy902

    cableguy902 Mentor

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    Jan 10, 2011
    ok I guess I will just send them all 3 in this envelope them
     
  4. cableguy902

    cableguy902 Mentor

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    Jan 10, 2011
    ops just noticed it says insert up to 6 access cards
     
  5. klambert

    klambert AllStar

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    Feb 8, 2008
    I had 2 DirecTIVOs and 1 HD DVR. The CSR told us we'd have to return all three, but instead I got one box with a label for the HD DVR and an envelope to return the extra access cards. Though unlike the HD DVR, it was just a generic mailing without any specifics. Just "put any access cards you have in here."
     
  6. Elephanthead

    Elephanthead Legend

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    Feb 3, 2007
    So what is the fee for not returning an access card?
     
  7. Shades228

    Shades228 DaBears DBSTalk Club

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    Mar 18, 2008
    Now it clearly says up to so that seems to imply that they charge different amounts based on situations.
     
  8. tuff bob

    tuff bob Icon

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    Mar 4, 2007
    It seems to be a new policy - i replaced a Tivo receiver with an HR22 and was looking through the instructions for the remote programming codes and an envelope fell out asking for the return of the previous access card - long past the 7 day limit that was implied.

    Nothing seemed to come of it though, in terms of fees.

    The CSRs need to be trained on it, when I activated the HR22 there was no mention of the fact that the card had to be returned!
     
  9. Shades228

    Shades228 DaBears DBSTalk Club

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    Mar 18, 2008
    Not a new policy but I believe it's being newly enforced. That line has been in the service agreement for atleast 11 years.
     
  10. ThomasM

    ThomasM RF Engineer

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    Jul 20, 2007
    Milwaukee, WI
    I have all kinds of access cards in legacy owned equipment-some of which I reactivated on my account with the same card that had been offline for a few years.

    Perhaps they only want the cards back when you CANCEL DirecTV which sucks because if you ever re-subscribe and decide to add your owned receivers back it will cost you $20 per receiver for new cards...
     
  11. cableguy902

    cableguy902 Mentor

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    Jan 10, 2011
    This is just another way to make money. Nothing else. They call it "intellectual property".
     
  12. johns70

    johns70 Legend

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    May 2, 2010
    It kills me that DIRECTV claims to own the access cards but charges me $20 "shipping" :rolleyes: for a new one to use in an old owned deactivated receiver I got from my parents.
     
  13. quizzer

    quizzer Icon

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    Aug 29, 2006
    How long did it take for you to get the pre paid envelop after cancellation?
     
  14. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    The access card is a key component to their security. I can understand them being a bit paranoid about them, plus making sure there are no charges pending on the card.

    Besides, they ship them FedEx right? I believe FedEx doesn't do things in ounces, minimum charge is for a pound.
     
  15. Joe C

    Joe C Godfather

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    Mar 2, 2005
    I would put mine in the microwave for 10 seconds before sending them back.;).
     
  16. Wisegoat

    Wisegoat Icon

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    Aug 16, 2006
    I remember back in the HU card days when you could get a couple hundred bucks apiece for them. People used to sell trashed, non-working recievers on ebay, just cause people wanted the cards. Those days are long since over and they are now pretty much worthless. I know that DirecTV doesn't reuse access cards, so I wonder why they really want them back? I have 8 post HU era cards sitting in my drawer, but can't do anything with them. I tried using them for a smart card project a while ago, but cannot write anything to them. Whatever DirecTV has done with them, no card reader I have found can do anything except read the number off of them (and even that was a PITA).

    No, I wasn't trying to hack the system, just trying to use them for secure access to my domain, replacing the secure sign-on process in Windows (replacing entering a password at the CTRL-ALT-DEL screen). Can't get them to do anything.
     
  17. matt

    matt New Member

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    Jan 11, 2010
    Sorry, but that's not correct. Even the kitted cards that come from El Segundo or with a new IRD are sometimes re-used.

    I got a replacement receiver the other day and it had an obviously used, old graphic, sealed access card in the box.

    AND

    I spent a long time on the phone with the access card distribution team tonight about using the cards that come with receivers for different receivers than what they came with. They told me that sometimes the cards get re-used, and that even though they are sealed, they can have a history on them. He had to check all the cards I had, even though they were sealed.
     
  18. drpjr

    drpjr Icon

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    Nov 23, 2007
    Sakatomatoes...
    IIRC isn't there a color code in the wrapper color for new and used cards? Something like yellow for new cards and green for used. Maybe white is in the mix.:shrug:
     
  19. matt

    matt New Member

    4,858
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    Jan 11, 2010
    Hey, you're right. The new card I just used today was white, as were some other new ones I had, and the receiver that came with a used card I had left it's wrapper on the entertainment center... it's green!
     
  20. Shades228

    Shades228 DaBears DBSTalk Club

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    Mar 18, 2008
    Might want to look at the up to charge before you intentionally destroy something you don't own.
     

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