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Right When It Was Working Properly

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jjohns, Feb 25, 2008.

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  1. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    That particular argument was directed at the arbitrary choice of "2 revisions back." Why such an arbitrary number and how would that actually be different than it is now?

    As for other A/V equipment .. I do believe that Cable boxes are updated in much the same way as DIRECTV's equipment .. except, in some cases there's not even a way to tell that it's been updated.

    Clearly you liked the previous revision better than this one and also clearly you want to go back to that revision .. Looking at it from a DIRECTV's side and trying to successfully support so many revisions I can understand why they don't do it.
     
  2. jjohns

    jjohns Godfather

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    I realize there are two sides of the story. One is that this setup is great for DirecTV regarding upgrades and supporting versions, but I believe it lends itself to laziness and depends entirely too much on the integrity of their programmers. Instead of thoroughly testing their revisions before pushing them out, they know in the back of their minds that if it has bugs they can always go in later and "correct" them. Versus the old fashioned way where they would get their receiver returned and have to individually fix each box. I would think it safe to say that if that were the case, fewer bugs would be showing up for sure.

    I would go as far as to say, that's what DirecTV did when they hurriedly first released the HR20. They had to know there were a lot of bugs in the initial release (it wouldn't even record at times) but they felt they could fix it on the fly while customers sat by and waited for it to work properly. And we all know how that was such a PR fiasco. Maybe this is good for DirecTV, but I feel it is safe to say aside from the obvious D* employees, it is not a problem-free smooth experience for their customers.
     
  3. glennb

    glennb Hall Of Fame

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    Yeah, A/V equipment sold for the past 100 years. :rolleyes:

    Let's see if you can get even more ridculious.
     
  4. NorfolkBruh

    NorfolkBruh Legend

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    Personally, I think jjohns has a VERY valid point. His compliant is NOT about new features but the underlying instability of this "upgrade" product. Glen... his is NOT the only complaint about basic functionality and his suggestion is just that... a suggestion. No need to get huffy about your Honda! lololol

    I've undergone the issues of this product from the beginning of it's availability and my argument remains the same: Basic DVR functunality is the problem. It does NOT always record as it should. It pixilates far too often with dish alignment perfect. Audio stutters are an ongoing problem. OTA has gotten worse, etc etc ad nauseum!

    I like DirecTV... I really do and I'm NOT changing service providers BUT that does not diminish my right (and others) to complain about not MRV or DoD or DLB or other "add-on" nice to have but not necessary to me functions. I can, and others will, continue to complain about the BASICS of this downgrade. It's the primary reason so very many of us STILL have our HR10's as back up devices. Some of y'all sound like you want us to stop but the very CE process was initiated as a response to the valid concerns (read complaints) of the members of THIS site.

    Besides I complain about my significant other when he does crazy stuff but that does NOT mean I am going to leave him. I complain in the hopes that the rant will be heard and the situation fixed.

    Norfolk

    PS- Doug I really do like your responses but in this case hypothetical (like a 2 revision rollback) comments were far less then I would have expected from you.

    PSS- For the naysayers who say, "replace the box" shooot... I'm on the 14th HR20 (one of the boxes has not been replaced the other 14 times) since I FIRST got it. Whole house surge suppressor, UPS for all electronics, verified grounded dish, absolutely perfect install, cabling replaced 3 times and checked for continuity and resistance each time. Seems to me the issue is the SOFTWARE.
     
  5. NorfolkBruh

    NorfolkBruh Legend

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    Doug, I re-read your comments and I was wrong. I mis-read your response. I apologize.

    Norfolk


     
  6. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    No worries :)
     
  7. billsharpe

    billsharpe Hall Of Fame

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    Well, the phonograph was invented in 1877 :D
     
  8. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Does it do video? :D
     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Again, personally, I would agree that DIRECTV has some room for improvement. I doubt even DIRECTV would disagree with that statement. Problem-free (relatively speaking) updates should be the norm rather than the exception. It is unfortunate that this round caused you trouble and I do hope that situation changes next time.
     
  10. NorfolkBruh

    NorfolkBruh Legend

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  11. jjohns

    jjohns Godfather

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    Everyone in IT is painfully aware that adding, changing or enhancing the source code or executable modules of an application opens that app up to possible new bugs, possible slowdowns and a possible plethora of unforseeable problems. I just don't understand why anyone would do that if you didn't have to. And to top it all off, the consumer doesn't even want it.

    I guess in the board room its, "The heck with 90% of our customers - they're getting these changes whether they want 'em or not. We have to satisfy that 10%, you know." Even Microsoft allows its users to back out updates fairly easy. But if DirecTV has any unforseen problems - tough - you're going to have to live with them until the next blue light show. (And then you might even get some new ones)
     
  12. tomdawg

    tomdawg Cool Member

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    I agree with the OP that the latest release was in many respects a step backwards. Although none of the problems for me has been a show-stopper, the irritation and frustration level of the update has really had me cussing under my breath lately.

    The picture freezes temporarily often, the top banner reflects the previous channel when changing channels, channel changing is even slower, out of sync audio is worse than it was -- these are a few of the problems that I think of off the top of my head. There are a lot more that my short term memory loss prevents me from recalling right now, but I'll be reminded the next time I sit down in front of the TV.

    I'm not suggesting that we freeze in the past, I want to keep up with the technology and receive the improvements to the system. If we didn't advance, we would be stuck in the past with pockets of people still watching black and white TV, using Windows 3.1, heating their homes with coal, riding their horses to town, and whole small towns would still be using plugboard telephone systems.

    Yes, I want to be caught up with the present and even on the leading edge at times, but at the same time, I'm getting old and becoming more "normal" and away from my techie past, so I now just want things to work. In other words, I believe we deserve more and better testing to make sure that new releases don't break stuff that used to work.
     
  13. jjohns

    jjohns Godfather

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    Even Microsoft makes available a "System Retore" to an earlier version of a working environment.
     
  14. Bushwacr

    Bushwacr Legend

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    The first movie camera was used in 1888; does that count as video?
     
  15. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    What if a software version... included a segment to account for a new data structure in the data stream.

    If you rolled back to an incompatible version... you might not even be able to go forward again...
     
  16. Zepes

    Zepes Godfather

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    Wow
     
  17. gnahc79

    gnahc79 Godfather

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    Yup, that's the problem with supporting multiple versions, some basic level of compatibility among all versions available. At work as a developer for software, we support only two previous releases, so my suggestion was somewhat arbitrary. It is a PITA as far as service and building new things in the next release, you have to consider the version that was released 4 years ago and make sure you don't break it. However, since our software is mission critical stuff, we have to support prior versions.
    For DirecTV it's probably just not worth the additional headaches. Lots o headaches. Can't they just divert all of that dev/QA budget away from new features and into some good QA and stability dev?! Just for one NR?! :)
     
  18. Bushwacr

    Bushwacr Legend

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    You're saying that every box in inventory at stores would have to be up to date to avoid the rollback problem. Don't think so.
     
  19. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    No.. that is not what I am saying..

    What if your software update... re-organizes your database, or file structure on your hard drive... You roll-back to a previous version... that uses a different structure... thus bricking your box, or has to completely format your drive. In one case you can't go forward, in the other you are pretty ticked off because you just lost everything

    Boxes in the stores, wouldn't have that issue...
    They would boot as they know how... see the newer version and download it.
     
  20. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    If you haven't been looking at the CE release notes...
    That is pretty much what they have been doing in the latest cycle.

    Sure there are some new features... but they are things that have been worked for a while, or are very minor.

    So while there will always be something "new" in releses usually... there are times they have stopped with aggressive new features, and refocused on the other things that may have taken a back burner, or didn't get the all the attention it need...

    Or they go back... and "blow up" the functioning wheel, to rebuild it to more streamlined, efficient, and eliminate errors and open opportunities for future expansion.
     
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