I think Dish has gone a bit farther with their customer service by having a Dish Internet Response Team that reads and responds to Dish-related posts on the other satellite related forum. Often, when an E* subscriber posts about poor customer service, errors or questions, a Dish employee on the forum responds and often solves the problem. It usually starts with the Dish employee asking for a PM with a phone number or customer ID so he/she can research and try to resolve the issue. This is often followed by the original poster thanking the Dish employee for resolving the problem. The other forum has invited DirectTV, privately then publicly, to add some of their staff members to do the same to assist D* subscribers, but has received no response.