I have a Sony Viao Desktop (purchased Dec. 2003) at BB. I turned it on the other night and it had a whole page of info. on the screen. I took it to BB since it's still under warranty. They said the computer was telling me that the hard drive was about to fail and that I should try and recover any data and pics, etc. asap. The guy was able to save my stuff but told me that they would charge me $89 for doing it. I told him that that procedure should be covered because if the hard drive hadn't failed, I wouldn't have had to recover my data!! He said they would replace my hard drive and install my OS (2005 Media Center.) I asked him, while they had it out, couldn't they-if I paid the difference, upgrade my hard drive from 160 to 250. He said he didn't think that they'd go for that! I could understand if I didn't want to pay the extra, but I do! Does any body have any suggestions or ideas? I've spent a lot of money at BB over the last 3 years and think that they should take care of me.