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Save me a call to DTV -- do they still want HR20s back?

Discussion in 'DIRECTV General Discussion' started by ATARI, Jul 12, 2012.

  1. Jul 12, 2012 #1 of 136
    ATARI

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    I received my return box for DTV equipment. The return label mentions HR21-100 and R16-300.

    I also have a HR20-100. Does DTV no longer want these old units returned?

    Has anyone else had experience with this?
     
  2. Jul 12, 2012 #2 of 136
    dpeters11

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    According to Wahooq, who works for them, they are no longer recovered.
     
  3. Jul 12, 2012 #3 of 136
    jdspencer

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    They wanted my HR20-100, but that was like a year and a half ago.:)

    I suggest that you either call or send an email.
     
  4. Jul 12, 2012 #4 of 136
    hasan

    hasan New Member

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    You're asking for some very bad advice, no matter who gives it (on this forum).

    There are many, many stories of people who were told one thing (even by CSRs) and then hit with a charge for non-returned equipment.

    Forget what anyone says here (on this matter). Call D*, get the name and employee number of the person that tells you what to do, write down the date and time of the conversation, then follow up accordingly.

    The fact that one person was told by one other person that a box may not need to be returned is nothing more than an accident waiting to happen (when it comes to DirecTV)

    It is abundantly clear to anyone who follows these forums that all too often the right hand doesn't know what the left hand is doing at DirecTV. Adding in the hearsay advice of an internet forum on a matter that could cost you hundreds of dollars is ...well....:)
     
  5. Jul 12, 2012 #5 of 136
    scott0702

    scott0702 DIRECTV A-Team

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    I just had an HDDVR upgrade to replace a HR20. They sent me a recovery kit and this was in the last 3 weeks.
     
  6. Jul 12, 2012 #6 of 136
    RunnerFL

    RunnerFL DIRECTV A-Team

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    I suggest you call and CYA (Cover your ...).
     
  7. Jul 12, 2012 #7 of 136
    Rich

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    I called ACT the other day about a concern I had and remembered to ask them if the 20s were recoverable. Their answer was "no".

    If they are not recoverable, does this mean I can put big HDDs in them with violating the TOS? Do we now own them?

    Rich
     
  8. Jul 12, 2012 #8 of 136
    Rich

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    I kinda think the folks at ACT know what they're talking about, but you're right, I'd have to find out more before I start fiddling around with my leased 20-700s.

    Rich
     
  9. Jul 12, 2012 #9 of 136
    dpeters11

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    I believe non recoverable boxes are still leased, so opening them is a violation of the TOS, and you can't sell them or have them activated on a different account.
     
  10. Jul 12, 2012 #10 of 136
    Rich

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    Just called ACT and the CSR I talked to wasn't sure, so she put me on hold and checked. According to her the 20s are NOT recoverable, cannot be sold as "owned" or in any other way since they cannot be activated on any other account.

    They will still be treated as an "owned" receiver if you have one and will be replaceable as "owned" if you have the PP.

    Take that for what it's worth. Be interesting to see how this plays out.

    Rich
     
  11. Jul 12, 2012 #11 of 136
    Rich

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    That's what the ACT CSR just told me. She did kinda agree that opening them up would be kinda hard to prove, since they're not taking them back.

    Rich
     
  12. Jul 12, 2012 #12 of 136
    dettxw

    dettxw MRVing

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    I deactivated an HR22-100, an H21-200, and an HR20-700.
    FWIW they only sent recovery boxes for the HR22-100 & H21-200.
    It's been long enough that if there was a problem they would have messed with me by now. But next time I need to call gotta remember to ask about it just in case.
     
  13. Jul 12, 2012 #13 of 136
    ATARI

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    So, I called twice (first time got cut off as CSR was 'checking into it').

    I confirmed with the second CSR that they are no longer taking back the HR20-100s.

    And I do have the name and number of the CSR to CMA.
     
  14. Jul 12, 2012 #14 of 136
    Shades228

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    Technically you violate the lease agreement with that receiver. However since we no longer want them back it won't matter as the worst case scenario is you would have been chaarged for any modifications/damage that had to be reversed.

    They're not recoverable and it's all H20 and HR20 models not just the -100.

    They cannot be sold/transfered as they will stay leased. Use them until they die basically and after that recycle them.
     
  15. Jul 12, 2012 #15 of 136
    ATARI

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    I believe Best Buy has a FREE recycling program.
     
  16. Jul 12, 2012 #16 of 136
    mdavej

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    Exact same experience here. Actually I called several CSR's and they told me they no longer took them back, even got an email from support stating the same thing. A month later I get a bill for several hundred dollars in non-return fees. So don't believe a word you hear from a CSR. Hang on to that HR20 until you get your final bill.
     
  17. Jul 12, 2012 #17 of 136
    billsharpe

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    DirecTV wanted my HR20 back last October.

    1-800-DIRECTV is a free call. I would call and get the answer and ask for documentation.
     
  18. Jul 12, 2012 #18 of 136
    ATARI

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    That's my plan -- keep it until the end of August, and if they haven't charged me by then, to Best Buy it goes.
     
  19. Jul 12, 2012 #19 of 136
    kfcrosby

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    Who knows. I recently deactivated my HR-20 2 months ago and they field scrapped it. Did my dad's last week, and they want his back. Same vintage HR-20, both out of contract.

    Go figure
     
  20. Jul 12, 2012 #20 of 136
    davring

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    Wonder if anyone is collecting HR20's for parts for some die hards, like me, who prefers to keep them running. I use OTA on both of mine and in one location it would not be possible to add an AM21, due to space limitations.
     

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