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Discussion in 'DIRECTV General Discussion' started by ATARI, Jul 12, 2012.
So what's the answer - do they want HR20's back?
Got a kick out of seeing "Poppycock!" also.
Are you allowed to list the DNR models here? Just curious as to which ones they are.
The problem is that there are times when a model would be wanted and when it wouldn't depending on the scenario so posting a list could potentially add more confusion. So it's easier to just get the information at the time of disconnecting the receiver.
So one can go on the last if DirecTV has a bunch in stock, then go off the list when they need more?
No, what Shades is saying is that some receivers would be recoverable say if being upgraded, but not if being replaced for tech issues.
Got it. Thanks for clarifying.
So, does that mean we can open them up? Mine has been making a screeching sound occasionally.
Yup. Screeching sound? Bad HDD? Bad fan? Not many moving parts inside. All D* wants from the 20s is the access cards. They'll never know what you do when you open one up.
Yeah, those were the only 2 things I could come up with. I'm figuring it's the fan or I'd be having issues playing/recording (and none so far). And if it is the fan, it could be replaced. Still have stuff on there I haven't watched! (plus its a good backup in case something flaky happens on the HR34).
Until you (personally) get official (we're not talking about some front-line CSR here) notification to the contrary, nothing has changed.
It is probably best, but the track record for CSRs getting this right has not been particular stellar; especially where a substantial (and often out-of-the-blue) non-return fee is involved.
Ordered a replacement for my HR20-700 last night. CSR told me a recovery box was coming. We'll see if it really does.
I'll make a second call as a CYA if the recovery box doesn't show.
It wont but CYa definately
To clarify replacement receivers, placed as an ERP, would have a return label inside as well as instructions to return the box. You will not have that in there.
If it was done as an upgrade, which it shouldn't have, but then it wouldn't have a label in there as onec you deactivate the receiver they would check to see if it needed to be returned.
I deactivated two 20-700s Monday and the CSR at ACT did get it right. They're sending me return envelopes for the two access cards and I will keep the 20-700s...forever? Just to CMY. I also deactivated a 21-200 and they got that one right, too. Waiting for a recovery box for that one.
As much as I appreciate the help you've given me (I'll always be grateful for the tip on DNS you gave me, I've already told several people I know about that and their problems have been solved too), I have one problem with your posts...the acronyms. I have no idea what "ERP" means for example. Some of us are not particularly technologically up to speed in this field and acronyms that folks use normally, go right over our heads. A brief explanation of what an acronym means would be most helpful. You usually have to only explain it once and it will filter into the forum population.
I don't think the info has trickled down to everyone at D* yet.
Pretty sure it means Equipment Replacement Program, or something similar. It's the program that replaces receivers with equivalent receivers if one breaks down for just the cost of shipping. It's the free equivalent of the $6/month Protection Plan (PP) where you don't have to pay for shipping and they will fix anything in your DirecTV system.
Sorry as stated ERP does stand for Equipment Replacement Program. These are acronyms that are not company specific so I forget that some people won't know them. Such as UPC (universal product code), SKU (stock keeping unit), RMA (return merchandise authorization), and so forth.