So I have been watching these boards for some time now and finally decided to make the call!! I have been a customer for only one year now. I called and said I was interested in a HD DVR but I wanted to see if there was any felixiblity in the price of $199 for that. Well after a couple minutes on hold, I was told that they could give me a "instant rebate" in the value of $100. Which is awesome! Well then I asked about Dish Networks deal for 3 months of HBO and Starz for free... they agreed to honor that as well. So I am two for two now... Well then they asked me for payment right away... I asked if I could be billed for it and they came back at first stating "we dont do that anymore, but I will check if my supervisor can approve it". Well after a couple of more minutes on hold they also approved that. So I was three for three tonight! Score for me... especially since I got to see the premier of "Americas Team" on HBO's Hard Knocks.