1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

self-install and HD receiver H24/H25/Genie mini availability

Discussion in 'DIRECTV Installation/MDU Discussion' started by ryans7700, Dec 8, 2013.

  1. Dec 8, 2013 #1 of 25
    ryans7700

    ryans7700 New Member

    5
    0
    Dec 8, 2013
    Arizona
    I currently have a simple Directv SWM setup: A Genie HR34-700, and one HD receiver H25-500 in another room. In my coax junction box outside, the installer utilized a 4-way SWM splitter (MSPLIT4R1-02), leaving 2 unused outputs.

    Now I'm interested in adding two more HD receivers (probably H24 or H25 models) in two bedrooms that already have coax runs to the outdoor junction box. So all I would need to do is remove the 2 75-ohm terminations from the unused ports on the splitter, and attach the two coaxes. Then it is a simple matter of connecting the new receivers to the coax receptacles in the bedrooms.

    The new system will have 8 tuners (the max for my SWM LNB): 5 for the Genie, plus 3 for 3 HD receivers.

    So my question is, can I do this myself (self-install) or will I need to pay Directv for a service call? The Directv website is not clear on this. My preference is for them to just send me the boxes and let me do it myself. However I've read on these forums that DTV can be apprehensive on self-installs.

    If self-install is an option, will they "pre-activate" the boxes or will I need to call? If self-install is not an option, what would it cost for a tech to drive here and screw in 2 coax lines?

    My next question is about availability and pricing of the various receivers. The info on Directv's page is confusing or non-existent. I am also considering "Genie mini" which I understand does not contain a tuner but rather utilizes a tuner from the HR34. No price is given. If I select the "HD receiver" option, it shows H24 in the text but a picture of the H25. Not sure what they are currently shipping.
     
  2. Dec 8, 2013 #2 of 25
    Drucifer

    Drucifer New Member

    9,371
    239
    Feb 12, 2009
    NY Hudson...
    Yes. It should just as you describe if there are no issue with coax cables that are already run to those two rooms.

    There's no price difference between a mini and H2x
     
  3. Dec 8, 2013 #3 of 25
    ryans7700

    ryans7700 New Member

    5
    0
    Dec 8, 2013
    Arizona
    The coax should be good: builder style RG6 just like the others, and they aren't significantly longer than the other runs. I will mention that when I call, in case they try to talk me into a pro installation. I will keep my eye out for sales on the HD receivers. The H24/H25 appear to be $99 now according to the website but I think they were free a week or two ago (probably with a limit of 1). Thanks for the info.
     
  4. Dec 8, 2013 #4 of 25
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    916
    Jan 10, 2008
    NY
    most of the time DirecTV requires a tech visit when adding new outlets rather than replacing existing ones. but YMMV...
     
  5. Dec 8, 2013 #5 of 25
    studechip

    studechip Godfather

    1,347
    73
    Apr 16, 2012
    I can understand the need for a tech visit when a swn setup isn't yet confirmed, but in this case it obviously is. There should be no reason to require a tech to do the installation.
     
  6. Dec 8, 2013 #6 of 25
    ryans7700

    ryans7700 New Member

    5
    0
    Dec 8, 2013
    Arizona
    Thanks for all the replies... sounds like if I do a good job explaining the situation, I might be able to avoid the tech visit. Is there a good brick-and-mortar where I could talk to a DTV rep in person, and maybe even pick up the actual receivers? Might be easier than phone/internet.
     
  7. Dec 8, 2013 #7 of 25
    longrider

    longrider DIRECTV A-Team DBSTalk Club

    3,871
    159
    Apr 21, 2007
    Elizabeth, CO
    It wont be free, but SolidSignal.com can supply the receivers or Genie minis and will ship the model you specify. You then install and call DirecTV to activate. One important note, even though it feels like you are buying the receivers from a store, they are still leased.
     
  8. Dec 8, 2013 #8 of 25
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    916
    Jan 10, 2008
    NY
    DirecTV does not have any walk in stores. everything is done through the mail or internet...
     
  9. Dec 8, 2013 #9 of 25
    ryans7700

    ryans7700 New Member

    5
    0
    Dec 8, 2013
    Arizona
    I like the SolidSignal idea. Is the activation process fairly simple? Is it better to activate directly with Directv or through SolidSignal's activation hotline?
     
  10. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    I don't think you use SolidSignals activation line for this case. When I got my Genie from them, I just activated through DirecTV directly. Simple and painless.
     
  11. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    916
    Jan 10, 2008
    NY
    Yes, you need to call DirecTV to activate, SS can't activate.
     
  12. longrider

    longrider DIRECTV A-Team DBSTalk Club

    3,871
    159
    Apr 21, 2007
    Elizabeth, CO
    I tried calling the SS number last time and when I said I was adding a receiver to an existing account it just transferred me to DirecTV. I think the activation line is for new accounts only as I guess SS gets a commission for setting up the account. The activations process at its core is very simple, you give the agent your account and receiver ID and they send an authorization signal. Depending on tha agent you get you may have to go through some test routines such as "tune to this channel, what do you see"
     
  13. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    When new outlets are added, there's always a concern.
     
  14. studechip

    studechip Godfather

    1,347
    73
    Apr 16, 2012
    Because why?
     
  15. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    916
    Jan 10, 2008
    NY
    DirecTV might think there is...
     
  16. studechip

    studechip Godfather

    1,347
    73
    Apr 16, 2012
    Could you possibly be any more nebulous?
     
  17. inkahauts

    inkahauts DIRECTV A-Team

    21,529
    957
    Nov 13, 2006
    He's saying DIRECTV in its experience finds anything beyond a strait up swap to be dicy at best with customers because almost all don't have a clue how it's supposed to be properly wired and terminated and such and they'd rather not have to send a fix it crew and replacement boxes and have a customer with down time which always results in a mad customer at DIRECTV even if they caused the outage themselves.
     
  18. studechip

    studechip Godfather

    1,347
    73
    Apr 16, 2012
    Could well be, on Directv's side. I'd like to hear him say that, instead of the vague "I know what I'm talking about and you don't" attitude.
     
  19. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Because for a vast majority of the population, self-installing is overrated.

    DIRECTV has made it clear in its financial documentation that it wants to address the support and satisfaction issues and sending out boxes to people that are using crusty old RG59 with inferior termination and hardware store splitters is not in line with that desire.
     
  20. TheRatPatrol

    TheRatPatrol Hall Of Fame

    7,177
    167
    Oct 1, 2003
    Phoenix, AZ
    My dad had 2 clients shipped to him for self install. Of course I had to go out there to install them, had to switch some cables around, and thanks to everything I've learned on this site, we had no issues doing it. :D

    So they will ship receivers to you if you ask them.

    According to this article it can be done
    http://forums.solidsignal.com/content.php/2577-Why-should-you-call-Solid-Signal-for-activation-of-your-satellite-receiver
     

Share This Page