Looking for some advice on sending a receiver back. DIRECTV offered me a free HDDVR upgrade (pay $20 shipping) on a recent call (I had complained about one channel [USA Network] not recording right on only one of my 2 DVRs and my remote slowly dying). I was told they could not guarantee the model, but it would have a new remote. I figured my DVR was pretty old (HR20-700, almost 5 years old), it had an annoying problem nothing seemed to fix and a replacement remote was $15. I got it, but it was the DVR only. It had no remote or cables. No instructions on hooking it up (I know it would be trivial) or anything about returning the old receiver. During that time, my mother badly injured her knee and she would be the one to hook it up (I have quadriplegia, so I can't). I called DIRECTV and explained that the box didn't have anything in it (I especially needed a new remote) and my situation where I couldn't hook it up at that time. They were very helpful and set up a service call instead and modified the work order to have him bring a HDDVR. So, I got a HR-24 (woot!) when he came out and he took my HR20 with him. He also gave me a new remote (it's odd that there was nothing in the (sealed) HR24 box besides an access card and the DVR. So now I have the HDDVR they shipped out to me. I called the number they gave me when the order was placed and a girl gave me an address and a 12 digit number. She told me to just seal the box up, take it to USPS and give them that info and they'll send it back. I've shipped quite a bit of stuff and never heard of a process like this at USPS. I confirmed 3 times with her. My post office has no idea what I'm talking about. Does anyone know what I'm supposed to do, or should do to get this resolved right? Thanks!