1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Seriously need to vent...re: installation cluster*

Discussion in 'DIRECTV General Discussion' started by Conundrum, Apr 18, 2013.

  1. Apr 23, 2013 #61 of 135
    Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    Living in a neighborhood where 1 or 2 neighbors cut the grass at the last possible second or have their yard looking cluttered or have their large breed dog running around the block with no care in the world with no owner in site I can see why. :-|
     
  2. Apr 23, 2013 #62 of 135
    peds48

    peds48 Genius. DBSTalk Club

    19,177
    996
    Jan 10, 2008
    NY
    and what is to be expected on a forum where folks who loved DirecTV frequent? Perhaps if the OP had posted on the dish forums, he would of got the "love" he was seeking,
     
    1 person likes this.
  3. Apr 23, 2013 #63 of 135
    trh

    trh This Space for Sale

    5,484
    242
    Nov 2, 2007
    NE FL
    How do you think that email corrected the mistake? The TS has to wait 2 weeks for the HOA and 1-2 weeks after the approval for an install. That email certainly didn't 'correct' that.

    And did you notice the email listed a link to directv.com/Hawaii which takes you to this page (http://www.directv.com/DTVAPP/packages/base_packages.jsp?_requestid=910693) which doesn't even list any information about Hawaii?

    It was nice that the email contained an apology, but they should have set him up with the local installer so that when he calls, he'll get the first possible install.
     
  4. Apr 23, 2013 #64 of 135
    Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    They allow it, many other homes in the development(s) have them. You just have to kiss the ring of the HOA first to make them feel good. I was told by The selling agent that they are actually looking at doing blanket pre-approvals for them, but haven't done it yet.
     
  5. Apr 23, 2013 #65 of 135
    Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    The rest of us learned reading comprehension pretty early in our elementary school days...obviously this wasn't you.
     
  6. Apr 23, 2013 #66 of 135
    Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    Fanboys are idiots, I just accept that as an axiom. I've dealth with them for years or TV/Movie/Game forums. I am kinda surprised to find them on Satellite TV site...though I guess I shouldn't be really.
     
  7. Apr 23, 2013 #67 of 135
    Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    Really? A patronizing email is "correcting the mistake"?


    Wait...why am I arguing with a DTV White Knight determined to defend their honor.
     
  8. Apr 24, 2013 #68 of 135
    harperhometheater

    harperhometheater Legend

    202
    0
    Aug 30, 2012
    Yep :rolleyes:
     
  9. Apr 24, 2013 #69 of 135
    peds48

    peds48 Genius. DBSTalk Club

    19,177
    996
    Jan 10, 2008
    NY
    Did you or did you not get the correct info on the e-mail? The problem "seems" not to be "fixed" because that e-mail did not have any "free stuff" and IIRC correctly, no "freebies" can't be given out to potential customers.
     
  10. Apr 24, 2013 #70 of 135
    242424

    242424 AllStar

    294
    44
    Mar 22, 2012
    Spot on. lmao
     
  11. Apr 24, 2013 #71 of 135
    Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    try that directv.com/hawaii URL out from the response and you tell me.
     
  12. Apr 24, 2013 #72 of 135
    Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    You're hopeless.
     
  13. Apr 24, 2013 #73 of 135
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,584
    369
    Sep 5, 2006
    Allen, TX
    Did they skip over grammar & proofreading while focusing on reading comprehension?
     
  14. Apr 24, 2013 #74 of 135
    smitbret

    smitbret Legend

    133
    3
    Mar 26, 2011
    I am a Tech Support Trainer and this certainly isn't an "innocent misunderstanding" and I don't want any of my customers thinking that. It is common knowledge that AK/HI require larger dishes. If the CSRs that he spoke to didn't pass on this information then they are poorly trained or just inattentive. They are trained to know this and the information is readily available.
     
    1 person likes this.
  15. Apr 24, 2013 #75 of 135
    HoTat2

    HoTat2 Hall Of Fame

    7,139
    171
    Nov 16, 2005
    Los...
    And to add that "or" should have been "on" in the TS' earlier statement as well. :p
     
    1 person likes this.
  16. Apr 24, 2013 #76 of 135
    Rich

    Rich DBSTalk Club DBSTalk Club

    26,157
    468
    Feb 22, 2007
    Piscataway, NJ
    Just FYI, the term "OP" or Original Poster was changed to "TS" or Thread Starter awhile ago so that there would be less confusion. Having two identical acronyms in the same post at times was very confusing. We still use "OP" as the Original Post.

    Rich
     
  17. Apr 24, 2013 #77 of 135
    HoTat2

    HoTat2 Hall Of Fame

    7,139
    171
    Nov 16, 2005
    Los...
    And to add a little additional confusion is that the new forum software has since changed TS to "Topic Starter" instead of "Thread Starter." ;)
     
  18. Apr 24, 2013 #78 of 135
    Rich

    Rich DBSTalk Club DBSTalk Club

    26,157
    468
    Feb 22, 2007
    Piscataway, NJ
    Didn't the new format begin with Thread Starter? I see Topic Starter now, but didn't it carry over the Thread Starter from the old format at first?

    Rich
     
  19. Apr 24, 2013 #79 of 135
    HoTat2

    HoTat2 Hall Of Fame

    7,139
    171
    Nov 16, 2005
    Los...
    No, as far as I can recall the old vBulletin software at some point changed from "Original Poster" to "Thread Starter" for the remainder of its use. Now since the new forum software's debut its changed again from "Thread Starter" to "Topic Starter."
     
  20. Apr 24, 2013 #80 of 135
    harperhometheater

    harperhometheater Legend

    202
    0
    Aug 30, 2012
    Well there you go, straight from the horse's mouth, someone who actually knows what the term "customer service" means in this day and age!

    I'd hate to be a patron at some of the businesses where a few people here work. Time to bury the badly beaten dead horse.
     

Share This Page