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Seriously need to vent...re: installation cluster*

Discussion in 'DIRECTV General Discussion' started by Conundrum, Apr 18, 2013.

  1. peds48

    peds48 Genius. DBSTalk Club

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    Yes you did. you want it to "complain" even after you found out the dish was bigger.
     
  2. harperhometheater

    harperhometheater Legend

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    Dude, seriously, who are you?!?!?! You got issues man.
     
  3. peds48

    peds48 Genius. DBSTalk Club

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    Ohh, I am the one with the issues, one that is doing good to society without expecting compensation. One without a feeling for "entitlements" . I guess you can call me the "Good Guy
     
  4. peds48

    peds48 Genius. DBSTalk Club

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    My signatures says it all.....Think Differently
     
  5. harperhometheater

    harperhometheater Legend

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    So laughing at someone who was seriously burned with extremely hot coffee makes you "The good guy"?
     
  6. goinsleeper

    goinsleeper Godfather

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    Not sure how anything I've said warrants the word "bigoted" but alright. And those games are completely free unless the user wants to spend money on the game. When they do, they are not paying for the right play, only to enhance what they can do while playing. Even if the game came to a complete end, there is not reason for compensation. "Compensation" is so loosely used these days and I guess at this point it comes down to what the individual considers it to be.
     
  7. peds48

    peds48 Genius. DBSTalk Club

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    I was not laughing at the person who got burned, but rather that it foolish to expect the coffee to be warm. I dont need the warning "content inside is extremely hot" to know that a coffee is supposed to be hot
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    On the surface this "hot coffee" makes for a good story, but when you're served something that causes 2nd degree burns, which require skin graphs, it takes on another story.
    This was served at the drive through and the lid wasn't enough to contain 180+ยบ coffee from burning an elderly lady's lap significantly.

    Also this lady's son was only asking for help to cover the medical costs of about $800.

    The final award to her decided by the jury was mostly punitive damages for how McD handled their end.
     
  9. goinsleeper

    goinsleeper Godfather

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    Deja vu. We've beat this topic up in another thread. Let's get back on track please.
     
  10. peds48

    peds48 Genius. DBSTalk Club

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    IIRC, the spilled cause 3rd degree burns. However, coffee experts would advice that coffee must be served around 200 degrees (F). But funny how a similar lawsuit in the UK have failed. This goes to show our culture
     
    1 person likes this.
  11. Conundrum

    Conundrum New Member

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    You seem to be missing willfully ignoring the facts in the matter because it doesn't fit the narration running in your head...wait...just like my DTV dealings.


    At this point you're just putting on a show for the rest of us. Have you noticed pretty much everyone else who started off defending DTV bowed out when all the facts were put on the table...but not you.
     
  12. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    You should watch the documentary Hot Coffee and see the pictures online. McDonald's admitted that it has known about the risk of serious burns from its scalding hot coffee for more than 10 years -- the risk was brought to its attention through numerous other claims and suits, to no avail. From 1982 to 1992, McDonald's coffee burned more than 700 people, many receiving severe burns. McDonald's Operations Manual required the franchisee to hold its coffee at 180 to 190 degrees Fahrenheit; Coffee at that temperature, if spilled, causes third-degree burns (the worst kind of burn) in three to seven seconds. Third-degree burns do not heal without skin grafting, debridement and whirlpool treatments that cost tens of thousands of dollars and result in permanent disfigurement, extreme pain and disability of the victim for many months, and in some cases, years.
     
  13. peds48

    peds48 Genius. DBSTalk Club

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    But we are not debating about this case. However, this goes to show how folks out there are just waiting for the opportunity to make a "quick buck"
     
  14. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Ok this thread is going pretty far afield. Please return to the topic or don't post. McDonald's has nothing to do with DIRECTV.

    Back to topic everyone.

    Mike
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    You do realize this has been going on for years? CSRs are just given a script to read and installers are given very little training. What you have to do is just keep calling about the same issue. If that issue isn't resolved after several calls, the Case Management Group usually steps in and takes care of the problem. It's all about politeness and persistence.

    I gotta admit it's hard to be polite sometimes. I recently called about an HR20-700 and was asked by the PP CSR, "What's a 20-700?" I held myself back and politely asked to speak to her supervisor. And got my problem resolved.

    Rich
     
  16. wahooq

    wahooq New Member

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    man that's terrible..haha
     
  17. mystic7

    mystic7 Icon

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    Just don't serve them cold beer.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Shocked me!

    Rich
     
  19. peds48

    peds48 Genius. DBSTalk Club

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    Yes it does, that is where I eat lunch everyday! !rolling
    But I am glad the OP was taken care of and I which he enjoys his DirecTV service. Bets of luck! and let this thread run its course....
     
  20. Conundrum

    Conundrum New Member

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    From the "You Can't Make This Stuff Up Department".


    So today I am waiting for my expedited install after my email to the SVPs office. The tech is supposed to arrive between 08-12. About 10am I get an automated call "Hello, would you like to schedule and appointment for youDTV install?"......WAIT....WHAT???!!!


    I finally get a CSR....who routes me to Accounts....who routes me to a supervisor...

    Apparently my install for today was canceled for unknown reasons...The supervisor mentioned it had something about "buyers remorse" for the initial install being canceled. They are looking into getting someone out today..maybe....but that doesn't give me a good feeling at all. Even if they find someone my gut tells me it will be rushed and half assed.

    I don't think I've ever dealt with a more incompotent operation. I don't know if it's DTV overall or just the local installers, but someone needs to kick their ass.


    I do await the usual suspects rationalizations for how this is my fault.
     

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