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Seriously need to vent...re: installation cluster*

Discussion in 'DIRECTV General Discussion' started by Conundrum, Apr 18, 2013.

  1. Conundrum

    Conundrum New Member

    36
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    Apr 18, 2013
    Hawaii
    And the story continues...

    I was called by the same nice lady that called after I emailed the SVP...she told me that uscheduled does not mean canceled...apparently the CSRs, The account managers, and the supervisors don't know the difference. She said it is still scheduled for today between 08-12...it's 11:55 and I haven't heard from the tech.

    All I can really say is.....http://www.youtube.com/watch?v=1D5Sa2Yq-2g
     
  2. peds48

    peds48 Genius. DBSTalk Club

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    RIght, "unschedule" means that is your work oder is not assign to a tech….yet
     
  3. Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    And by yet, you mean an hour after they were scheduled to arrive.


    But a previous question has been answered.
     
  4. peds48

    peds48 Genius. DBSTalk Club

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    Work orders are assigned on a "one by one" basis. meaning that a tech will start with one job, and all of his remaining work would be on an "unscheduled" status until it is assigned to him or another tech. then the status will changed to "dispatched" once the job he assigned to a tech. one the tech "sees" the order he changes the status to "acknowledged" and when he is in your house, he will change it again to "on site" and when he's done, it will be changed to "closed"
     
  5. satinstallerguy

    satinstallerguy Member

    79
    0
    Apr 21, 2013
    Cleveland
    I suggest you re read OTARD.. It specifically states you can not be denied installation of satellite dishes by HOA's and so getting permission is a moot point.. So the info is Correct.

    Since obviously you didn't read it, I'll post it here for your enjoyment..

    The rule (47 C.F.R. Section 1.4000) has been in effect since October 1996, and it prohibits restrictions that impair the installation, maintenance or use of antennas used to receive video programming. The rule applies to video antennas including direct-to-home satellite dishes that are less than one meter (39.37") in diameter (or of any size in Alaska), TV antennas, and wireless cable antennas. The rule prohibits most restrictions that: (1) unreasonably delay or prevent installation, maintenance or use; (2) unreasonably increase the cost of installation, maintenance or use; or (3) preclude reception of an acceptable quality signal.

    SIG
     
  6. trh

    trh This Space for Sale

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    NE FL
    Except you must not have read that the TS is in Hawaii and needs a dish larger than one meter, therefore OTARD does not apply.
     
  7. mystic7

    mystic7 Icon

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    Dec 9, 2007
    Maybe the truck broke down.
     
  8. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Jan 24, 2007
    You are correct. Even though both DIRECTV & Dish require dishes >1m, unfortunately OTARD only allows for larger dishes in Alaska.

    There have been petitions to the FCC for a waiver for Hawaii but I can't find any that were granted.

    Mike
     
  9. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    You know at this point I'm fully sympathetic to the TS here, who has every right to be beyond frustrated here with what's go on so far. And certainly wouldn't blame him a bit if he just angrily told DIRECTV to chuck it all and forget about the whole thing.

    But OTOH how do you figure it? No doubt hundreds if not thousands of Hawaiian customers regularly call DIRECTV for new service in the islands there every year and their dishes and rest of their system go in without a hitch from the CS to the technician.

    So what continues to happen in this case?

    Just bad karma or something (not that I'm a Hindu)? Really makes no sense. :confused:
     
  10. satinstallerguy

    satinstallerguy Member

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    0
    Apr 21, 2013
    Cleveland
    I realize the OP is in Hawaii , but I was referring to the rule that applies to the rest of the country...... Refuting the claims by Conundrum regarding the OTARD rules about requiring permission from a HOA, not if the rule applies in Hawaii. However, I'm sure they will include Hawaii much like Alaska... It only makes sense.....
     
  11. trh

    trh This Space for Sale

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    Currently, dishes greater than 1 meter in Hawaii have no protection from OTARD. Will that ever change? Possibly. The FCC asked for comments in 2010 about changing OTARD for Hawaii. But they haven't yet.

    So until they do, the HOA is well within their legal rights to approve/dispprove the 1.2 meter dish.

    But it is a moot point for the TS. He apparently has the HOA's permission. He just can't get DirecTV to do the install.

    BTW -- here is a background paragraph from the FCC on a previous ruling regarding dish size in HI:
     
  12. peds48

    peds48 Genius. DBSTalk Club

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    It has been a day since the last time the TS posted. Perhaps he's busy watching DirecTV. I sure hope so…
     
  13. spartacvs

    spartacvs Mentor

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    Dec 29, 2011
    or maybe he's still waiting for the installation guy to arrive. lol
     
  14. peds48

    peds48 Genius. DBSTalk Club

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    True, but I was looking at the glass half full…
     
  15. Conundrum

    Conundrum New Member

    36
    1
    Apr 18, 2013
    Hawaii
    He arrived (two hours after the end of the window they gave me), it was installed...things were bit dicey until I figured out he installed a CCK I don't need since my house is wired. So I took that out of the loop and they can have it back. I also had to shut down his desire to run the wire through my attic and drill a hole in my ceiling to the room with the TV/LAN hub box. I made him route it around the outside of the house to the external cable connection box. These houses were built pre-wired and I wasn't going to bypass that to make his job easier ]:)

    The Genie box and clients seem to still be a bit clunky at times, but some google searches show me it seems to be semi-common, hopefully some firmware updates will fix that.
     

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