Thats what I think too. But I'm just installer. Right now the policy is to reschedule. I usually tell the customer to pick a Friday or Saturday because we usually get trucks in on Thursday/Friday. With extreme shortages, and Charlotte being one of the largest markets for Mastec we sometimes get receivers from other markets around us but not often. What really pisses me off is having to replace a HR-24 / H24 on a service call. DST (Dedicated Service Techs) almost never get the 24 models because we don't need them that often, but when we do, we either don't have them or they are being allocated to new MRV installs. Really what needs to happen is when a job is rescheduled for no equipment it goes into a queue for pending jobs waiting on equipment. Then when shipments come in, the equipment necessary for the jobs is set aside and designated for those customers. The customers are then contacted and have 2 weeks to schedule a new appointment. Unfortunately this is nearly impossible because theres a) not enough room to store equipment for typically 50-60 customers that have been rescheduled. I think it could be possible if we had the storage. The work orders instead of being "New" or "Former" install would be New Priority Install or something along those lines, so that the tech knows the equipment is waiting for him at the warehouse. Something along those lines. But again, theres about 385 layers to the top and no one ever listens to the tech. We just bend over and hope they use lube.