1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Service Plan cancellation policy per Executive Office

Discussion in 'General DISH™ Discussion' started by phrelin, Mar 10, 2010.

  1. phrelin

    phrelin Hall Of Fame DBSTalk Club

    14,894
    283
    Jan 18, 2007
    Northern...
    On another thread, because of what appeared to be confusing policy, I posted the text of of an email I sent to ceo@dishnetwork.com as follows:
    I received the following from Executive Communications in response to my email:
    This is a bit "fuzzy" as policy, but obviously for many here who have followed the practice of adding the plan on Monday morning, calling for service on Monday afternoon, getting the work done on Wednesday at a greatly reduced price, and calling to cancel the plan on Thursday, that isn't going to work any more. Not that it should have been possible to do that before....;)
     
  2. Daddy Freddy

    Daddy Freddy Mentor

    30
    0
    Feb 24, 2010
    very fuzzy....I hope to be able to cancel on day 31. Maybe we should agree to using that "fuzzy" lang into their 2 year comm agreement....Maybe I'll sign up for 2 years...maybe I won't...who am I kidding that won't work...Jeeeez
     
  3. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

    21,481
    359
    Jan 7, 2005
    Kittrell, NC
    If everyone is being honest... this policy change wouldn't even have been necessary if people weren't abusing the old home protection plan by adding it, then canceling it the next day.

    This is the same reasoning behind why Dish (and others) have those $5-$10 programming downgrade fees... because people used to add a channel for a day and then cancel the next day and pay less than $1.
     
  4. SayWhat?

    SayWhat? Know Nothing

    6,255
    133
    Jun 6, 2009
    Fine, then apply the downgrade fee in those cases, but not when someone has had the service for years.
     
  5. TulsaOK

    TulsaOK New Member

    3,469
    0
    Feb 23, 2004
    Why, then, did Dish allow this? The CRS's had suggested doing this when someone would call in and didn't have the protection but didn't want to pay for a service call/replacement receiver. I never understood the logic behind this but now everyone seems to be affected because of Dish's absurd policy. I had the $1.99 DHPP plan for years until they raised it to $5.99. Sometimes I wonder who's setting the policy at Dish.
     
  6. phrelin

    phrelin Hall Of Fame DBSTalk Club

    14,894
    283
    Jan 18, 2007
    Northern...
    Well, as I always say, key management team members clearly must include Larry, Darryl and Darryl, plus Ernestine.;)
     
  7. puckwithahalo

    puckwithahalo Hall Of Fame

    1,286
    0
    Sep 2, 2007
    Suggesting adding and replacing by an agent is directly against business rules. If they got caught doing that by quality assurance, just say it wouldn't be a pleasant day for them.
     
  8. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

    21,481
    359
    Jan 7, 2005
    Kittrell, NC
    I thought that was what was being put into effect... that you would be subject to a cancellation fee if you had the DHPP less than a month, but not if you had it for more than a month.
     
  9. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

    21,481
    359
    Jan 7, 2005
    Kittrell, NC
    Take your pick:

    1. CSRs not knowing the policy and suggesting things that were wrong (CSRs have a reputation for not always knowing company policy unfortunately).
    2. No one was paying attention.

    Keep in mind that for years Dish was also "allowing" people to have distant local channels that they shouldn't have... and that was actually violating a law that ultimately resulted in Dish being prevented from offering distant locals for a couple of years now.

    The internet is also rampant with stories about how people have "Gamed" various companies, stores, etc. and were able to take advantage and do things that they shouldn't have been able to do.

    I've been given incorrect change and actually profited from buying food at a fast food restaurant and didn't notice the extra money until I got home...

    The moral, essentially, is just because you get away with it doesn't mean it was supposed to happen.

    Dish is apparently looking to close the DHPP loophole in the way they tried to do with people who used to add HBO for a weekend prize-fight and then drop the next day. Seems like the same thing to me.

    They used to let you do it... now they don't.
     
  10. JConly

    JConly Cool Member

    19
    0
    Dec 6, 2006
    Happened just two days ago. I moved locations. Called to have a tech come and realign the dish at my new residence. Was told to order the protection plan then cancel after the service call.

    In the end I just had them cancel my service after being a customer for 12 years. They still get the last word by charging me shipping on returning my leased receiver.
     
  11. fryguy503

    fryguy503 Legend

    159
    0
    Sep 3, 2009
    Aye as of 2/1 if you close an account out and you use our pre-paid labels its $15 per label.

    If QA catches you offering DHPP and suggesting to remove it afterwards its either and Auto-Fail or Non-negotiable depending on the QA agent. Now they can suggest adding it and if asked they can explain it can be removed with a $25 penalty for removing.

    Auto-Fail = Looks bad and effects their Pay for Performance bonuses can eventually get written up

    Non-negotiable = Bad bad about 1 - 3 of these and you are terminated. These are things like, Not giving legal disclosures, refusing to assist, cussing, ending calls, etc.
     

Share This Page