Hi all, I was just charged $70.00 for a service call where the outcome was a diagnoses that my HR20 had a bad tuner. The service rep first checked my satellite and the connectors outside to see if I had trouble with them. He did some stuff out there replacing terminators etc. But he ultimately agreed that I had a defective MPEG4 tuner. D** has since replaced the defective HR20. I have 5 months on my lease and I thought I was good for a year with the standard guarantee. I don't have a service contract but I now see where this may be handy if this charge stands since D** has probably changed my contract a couple of times since signing on. Soon I can see people being charged when you call a service rep I guess it all comes down to profit for shareholders. I am rambling but needed to express my feelings. Thanks Paul D.