On Wednesday last, I had an HR-34 added to my other three HR2x's. The tech was great and did an excellent job. While moving an HR20 to another location and doing the install there, he accidentally knocked a Thermaltake BlacX with 2Tb drive off a shelf. I didn't think anything of it at the time, but later found that the drive was kaput. (It will start to spin but then it will click several times and then shut down.) He was such a great guy, I would hate to cause him problems if I complain. Is there any chance this would happen? What could I expect as a response from D* if I did bring this to their attention? I lost a lot of recordings on that drive, but nothing critical. Luckily I had the series finale of Chuck on another dvr.