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Should I have to re-up my contract to add Samsung RVU service?

Discussion in 'DIRECTV General Discussion' started by slapshot54, Jun 24, 2013.

  1. slapshot54

    slapshot54 Cool Member

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    Sep 3, 2011
    I just called to add my Samsung ES6500 as an RVU client and had some conflicting information. The first CSR told me that this would NOT cause me to renew for another 24 months, then I got transferred to the order verification people and they tried to slip the 24 month renewal by me. Can someone tell me which is correct because I would prefer to have some leverage by not having another 24 months left on my contract. Thanks for the help friends.
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    From what I understand if you add / increase the system you do trigger a 24 month contract.
    However, I read that an Owned receiver does not. I would consider the TV as an Owned receiver in this case.

    If this is replacing a receiver it definitely should not trigger the new contract.

    The above is based on what I read in these forums.
     
    1 person likes this.
  3. slapshot54

    slapshot54 Cool Member

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    Sep 3, 2011
    Well I had the HR34 hooked up to my old TV which is being moved to the bedroom. The new Samsung TV is now in the living room and I want to run this off RVU. I already have the cinema connection kit so no new equipment, just coax run to the bedroom and Cat5 to the living room.
     
  4. inkahauts

    inkahauts DIRECTV A-Team

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    I would think no commitment. But not positive. Maybe get the access card department. They might be able to say better than anyone.
     
  5. Jacob Braun

    Jacob Braun King of Awesome

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    Tulsa, OK
    It's no commitment. An RVU TV is considered owned equipment. It's pretty rare for someone to call and request an install of one, so I think that's where the miscommunication came from.
     
  6. jford951

    jford951 Godfather

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    It is no commitment I just did mine Samsung about a month ago. It did take me 5 calls to get the right equipment sent to me though. CRS is not informed on this equipment setup at all
     
  7. slapshot54

    slapshot54 Cool Member

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    Sep 3, 2011
    Thanks everyone. Finally got it straightened out after 5 calls. It's to be installed tomorrow and as far as I know there is no commitment.
     
  8. nelsonrl

    nelsonrl AllStar

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    Aug 15, 2007
    what equipment is needed? I already have a genie.
     
  9. slapshot54

    slapshot54 Cool Member

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    Sep 3, 2011
    Just a comparable TV. All of samsung's 2012 and 2013 smart TV and some 2013 Sony models I believe.
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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  11. nelsonrl

    nelsonrl AllStar

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    Aug 15, 2007
    thanks. my tv is compatible, I just haven't activated yet. I have a dvr attached so other than sayings have it working, not sure I see the real need.
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    What equipment, and sent by whom?
     
  13. jford951

    jford951 Godfather

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    Oct 6, 2008
    I needed a broadband conection kit to hook it up. Customer service sent me one because I already coax at the tv. I took me many calls to get them to understand that was all I needed. Some said I use the wireless and some insisted I use the coax to the tv. I finally got a guy who looked at there set up in the office and then understood
     
  14. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Was your Genie already installed with internet before?
     
  15. jford951

    jford951 Godfather

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    Oct 6, 2008
    yes I went for the 5 tuners and bigger hard drive before clients were even available
     
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
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    Winters,...
    Maybe I am missing something, but with a Genie, you could have hooked up your internet right to the box with an ethernet cable. And my understanding of TV clients is all they need is an ethernet cable. Do you have other receivers on DECA?
     
  17. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    Maybe I am missing something, but with a Genie, you could have hooked up your internet right to the box with an ethernet cable. And my understanding of TV clients is all they need is an ethernet cable. Do you have other receivers on DECA?


    or coax with a DECA Home adapter
     

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